6/10 Aceptable
Isis R.
11 sep. 2023
Le gustó: Check-in
No le gustó: Limpieza y comunicación
September stay at PR
This property needs better care. If it got that much-needed cleaning and maintenance, it would be just as advertised.
One of the bathrooms was closed due to repairs, this was never informed to us in the weeks-long wait we had from the moment we made the reservation until the check in date. It was an important requirement for me and my family, so we were naturally disappointed. The grass was very overgrown, which is dangerous in this weather as it can be the host of numerous animals and insects. There were glasses filled with cigarette ash, stains all over the floor, and leftover drink from a previous stay in the patio. In one of the bedrooms, there was a hole in the bed, which made it uncomfortable for the family members staying there.
Communication with the owner is difficult, unless it is done through VRBO agents and due to a serious complaint. We had requests that went unnoticed before our check in date, and zero information on any ongoing repairs in the property.
I urge the owners to acknowledge these issues and proceed as needed to make the next guests' stay much more pleasant than ours was.
Isis R.
Se hospedó 4 noches en septiembre de 2023
