Large 1BR Condo Near Lake Pepin - Starshine

Thank you for sharing, Janalee. Guest comfort is really important to us, and the majority of our guests prefer softer beds vs hard ones. If you stay with us again and experience a bed that isn't suitable for you or your husband's needs, we'd be happy to relocate you to other accommodations with different choices of beds. You're also correct about the occasional pedestrian on the sidewalk outside the bedroom, and with windows closed, sound doesn't tend to carry into the bedroom.

I'm so sorry you found the mattress uncomfortable, Mary. We'd actually put in a new mattress and box spring the week before your stay, so unfortunately I'm at a loss in how to remedy this concern for future guests. Other guests have shared that it's quite comfortable, and we've had the same model mattress in use throughout our rentals because so many guests find them comfortable and get a great night's sleep. Thank you for sharing your concern, and I wish I could have offered you a solution at the time.

Unfortunately Steven did not reach out before, during or after his stay to inquire about accessibility or express any concerns. Lumberyard Lofts is a licensed lodging facility and is compliant with all applicable accessibility standards. While we try to offer accessible layouts and amenities to guests wherever possible, the Village of Pepin did not allow us to install a ramp on the public sidewalk this unit opens onto. Instead, they allowed us to permanently install a step and handrail for guests needing a little extra help into the building. Unfortunately Steven didn't reach out to us with any concerns, and while he may feel that ratings should be subjective to the price of a rental, he did choose to visit during Pepin's most popular month, and at only $172/night, received one of the lowest rates offered in town. We are disappointed he didn't choose to share any concerns with us during or after his stay, and relied on people at the bar to rate our small business.