8/10 Buena
Neal S.
26 ene. 2025
Amazing Location. Responsive Host.
Overall, the property is conveniently located steps from Las Olas Boulevard for those looking to take in and enjoy the local restaurants and shops. Grace was very accommodating letting us check in a few hours early and was quick to respond to any questions. Most things in the unit functioned and there were ample towels. I’m giving this 4-stars because overall I think more could be done to make for a more positive customer experience. First, I got a sense of defensiveness from Grace when asking about the warmth of the pool or lack of hot tub. I also see this defensiveness in replies to the reviews of other guests. That’s not how you deliver an amazing customer experience. Just take the feedback. On that note, I do think it needs to be clearer that the unit does NOT have a functioning hot tub. It was clearly designed to have one, but It doesn’t really function. Also, there were a number of small things such as a broken soap and shampoo dispenser in the shower. The provided toiletries weren’t all that great. The linens also felt a bit cheap. This is a solid 4-star experience, but to give it an a higher review wouldn’t be fair to other hosts who provide a more elevated experience.
Neal S.
Se hospedó 4 noches en enero de 2025