Upon arrival the place looked amazing, and the scenery was beautiful. Walking in the room it looked like a GREAT place, but there was an overwhelming smell in the room.We also noticed that the room was extremely hot, the thermostat said it was in the mid 80s. So needless to say, this wasn’t the start to our trip we were desiring but we figured no big deal, because the room was majestic!But then we found the toilet seat had a crack in it and every time you would sit down it would pinch your leg. So I called the Starlight number provided and told them the issues and they told us that the thermostat was not correct and it was cooler in the room than what it said. They didn’t say anything about the smell. Then they requested pictures of the toilet seat so that they could send them to maintenance, so maintenance could fix what needed to be fixed. We waited and waited and no one came to fix the seat. Well the final straw that was quite upsetting, and happened in the middle of the night. I went to use the bathroom, turned on the light, and saw something scurry away on the sink. Turned the light off, and caught some pictures of the unwanted guest on the sink. It was a cockroach!I called the number provided again to let them know what happened. Excuses were given for everything that I complained about, no ownership was taken!Really wanted to like this place & would have gladly given them another chance. But they offered to do nothing for us in spite of all that happened!