Kapalua Bay Villa 17B4 By Parrish Maui - Premier interior with premier views

Mahalo Ellen for your five-star review. Glad to hear that you enjoyed the unit and all its amenities. We hope to host you again soon.

Thank you for taking the time to share your feedback. Delighted to hear that you enjoyed your stay and the beautiful view from the condo. Your suggestions are greatly appreciated — we value input that helps us continue improving the guest experience. We will review the number of towels provided, update the cookware as needed, and take another look at the laundry signage and bathroom amenities. Thank you again for your helpful comments and for being such a considerate guest. Hope to welcome you back in the future.

We are so happy to hear our guest enjoyed her stay! She was with us for a full month. At check out, we noted the accent rugs needed to be replaced and took care of that. We regret our guest had a difficult time with the stairs in and around the resort. This is important to note. While there are no stairs required to get into the villa and no stairs inside, there are only a few options for avoiding stairs to get to the beaches and the pools. We would like to clarify her comment of a peek- a-boo view. There is nothing peek- a- boo about it. The photos of the views in the ad are recent and very accurate. There are white water views of the beach at Oneloa bay, less than a 3 minute walk and expansive views all the way up and down the coast from the island of Molokai, over Honolua Bay, Mokuleʻia Bay and Lipoa Point.

Unfortunately, AC systems will fail without warning from time to time. Regrettably, the Central AC system went down a couple of days after our guests arrival. While we can't foresee an event like this, we can make sure our guests are comfortable while it is being repaired; or in this case, replaced. We installed two new portable air conditioners within minutes of the call. Each unit will cool up to 500 square feet. The interior of the villa is less than a thousand square feet. In addition, we offered to upgrade our guest to a villa that just had a $200K renovation, is closer to the water with better ocean views and that rents for $75 per night more than this villa. They said they would prefer to have a refund and made it very clear a good review will depend on it. We will always consider a rate concession in situations where we can't offer an upgrade or where we can't provide an adequate AC system. This was not one of those situations. New Central AC system is on the way :)