"Luxurious 3-Bedroom Mansion with Heavenly Heated Pool and Jacuzzi Retreat"

Would host again!

Due to the fact that a guests checked out the same day and an early check in requested our cleaning service company were still on scene & their materials and tasks were not done ,when he arrived and due to this ; My co host was dispatched to finish up what was needed (Took out the trash , adjusted the vents to suite the guests , Communicated about the status of sheets and cleaning service confirmed if there was anything else needed and left the scene. It is not our policy or in our service to have that out but due to an early check In requested the services were not completed before their check due to a guests leaving few hours before .

Thank you for taking the time to share your feedback regarding your recent stay at our property. We deeply apologize for any inconveniences you encountered during your visit, and we would like to address your concerns. First and foremost, we understand the importance of a clean and well-maintained environment for our guests. We regret that the initial condition of the bathrooms did not meet your expectations. This is certainly not the standard we uphold, and we have taken your comments seriously to improve our cleaning processes and ensure a pristine experience for every guest. We also regret any issues you faced with the carpet and linens. Our goal is to provide a comfortable and inviting atmosphere, and we apologize for falling short in this regard. Rest assured, we are investigating these matters and will take the necessary steps to rectify them promptly. Regarding the amenities, we are disappointed to learn that you encountered problems with the dishwasher, TV remote, and other aspects of the property. We strive to ensure that all equipment is in proper working order, and your feedback will help us identify areas for improvement in our maintenance procedures. In terms of communication, we apologize if there was a delay in our response to your inquiry about batteries for the TV remote. We understand the importance of prompt communication, and we will work on addressing any lapses in this aspect of our service. Your feedback is valuable to us, and we appreciate your honesty in highlighting both the positive aspects of your stay, such as the pool and convenient location, as well as the areas where we can enhance the guest experience. We are committed to taking your comments to heart and making the necessary changes to ensure that each guest has a comfortable and enjoyable stay in the future. We sincerely apologize for any shortcomings you experienced and hope that you will consider giving us another opportunity to provide you with a truly exceptional stay.

Thank you for booking with us would love to have you here again !