Outpost: Grand View 5020S - Close to Town

Hi Mark, Thank you for taking the time to review your recent stay. We sincerely appreciate your feedback and are truly sorry that your experience fell short of expectations. Cleanliness is a top priority for us, and we’re sorry that the property did not meet our usual standards. We’ve addressed your feedback with our housekeeping team and conducted a deep clean following your departure to ensure a refreshed space for future guests. We wish we had been made aware of these concerns during your stay, as we would have been happy to send our team back to address them promptly. Additionally, we apologize for the inconvenience caused by the issues with the mini fridge and freezer. Our team has since cleaned and reset the unit and condenser, which resolved the issue. We appreciate you bringing this to our attention. Your feedback helps us improve our property upkeep and overall guest experience. We hope that, despite these concerns, you were still able to enjoy your time in Jackson, and we would welcome the opportunity to host you again and provide the five-star experience we strive to deliver. All the best, The Outpost Team

Hi Tim, Thank you for taking the time to share your feedback. We’re sorry to hear the kitchen setup was a disappointment during your stay. We understand how important kitchen space can be when planning a trip. While the listing does disclose that this unit features a kitchenette rather than a full kitchen, we’re sorry if this wasn’t clear when booking your stay. Thank you again for sharing your feedback, as it helps us improve both our communication and the overall guest experience. We hope you were still able to enjoy your time in Jackson and would welcome the opportunity to host you again and deliver the five-star experience we strive for with every guest. All the best, The Outpost Crew

Hi Patrick, Thank you for taking the time to share your feedback. We appreciate you sharing your thoughts and are glad to hear the location was a highlight of your stay. We strive to provide accurate listing photos and descriptions so guests can make an informed decision when selecting a property. We understand that homes can have different styles and levels of finishes, and we appreciate your feedback regarding the furnishings and areas where you feel updates could be made. We will keep your comments in mind as we plan future improvements. We’re sorry for the inconvenience with the hairdryers. We would have been happy to provide replacements during your stay had we been made aware, as our team is always happy to assist whenever possible. Following your departure, we tested the hairdryers and replaced them as needed to ensure they are available and functioning properly for future guests. We regret that these issues impacted your overall experience, and we hope you were still able to make the most of your time in Jackson. We would welcome the opportunity to host you again in the future and provide a more seamless stay. All the best, The Outpost Crew

Hi Rick, Thank you for taking the time to review your recent stay! To clarify, the listing does note that the home offers a kitchenette rather than a full kitchen, and the photos accurately reflect the kitchenette layout. That said, we apologize if this wasn’t as clear as it should have been at the time of booking and for any inconvenience it caused during your stay. We will also look into adding additional details so that future guests can better understand this property when booking. We truly appreciate your feedback, as it helps us improve both our communication and overall guest experience. We hope that, despite these concerns, you were still able to enjoy your time in Jackson, and we would love the opportunity to host you again in the future. All the best, The Outpost Team