2/10 Terrible
Susan C.
30 de julio de 2024
No le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
DO NOT BOOK THIS HOUSE!
I booked this house because I wanted a nice backyard for my teenage boys to hang out. The pool was not clean, full of green water, black sediment at the bottom and large tadpoles swimming in it. It looked to have not been maintained in a long time.
The outdoor furniture didn't have the canopy anymore and there was some type of rusted piece of metal on the table.
Indoors was definitely smaller in person that it seemed in the pictures. The air condition vents were dusty and dirty, my grandson has bad allergies.
I left the house 5 mins after arriving and notified the owner that we could not stay because of the issues. Her response was that the pool was closed for servicing at the moment but if I desired she could have someone come to clean it. Like really? Also she apologized that the cleaning crew had not performed their job and offered beer or wine as compensation. After responding that we had left the property and would not be retuning, I asked for a refund. No answer. The following day, I asked for at least a partial refund, no answer. I asked again the 3rd day, no answer. I callled Vrbo and they said they couldn't make the owner give us a refund, no help.
I highly recommend not booking this house
Susan C.
Se hospedó 5 noches en julio de 2024
