6/10 Aceptable
Caroline C.
29 ago. 2025
Le gustó: Check-in, ubicación, veracidad del anuncio
While the house itself was in a good location with lake access and space for all of our needs, we dealt with no air conditioning on the first floor for 5/7 days of the vacation from the onset, which made for a humid and hot stay while cooking, eating and for those sleeping in the downstairs bedroom. The owner made attempts to have it fixed as soon as possible (he was made aware Sunday morning, someone came out to look at it Monday but it was not fixed until later afternoon on Thursday) and it definitely impacted our stay and had a negative effect on our time. Beyond being hot, we also had to deal with back and forth communication all week and having the servicemen in and out of the house throughout the week. When we asked the owner to help compensate us for this inconvenience, he only offer the 250 standard refund and an additional night even though we said many times that we were unable to stay an additional night due to commitments at home. We felt that a one night stay refund would have atleast helped recognize that this was a negative experience and asked him to consider this based on the fact that we were unable to stay the additional night. He would not work with us on that, which felt inflexible and unfair given the situation (with the main compensation being offered being something we were unable to accept). Otherwise it was an okay stay. The property could be better maintained- the refrigerator light also went out and he did not have replacement bulbs, etc.
Caroline C.
Se hospedó 7 noches en julio de 2025
