Secluded Upscale Smoky Mountain Retreat - Hot Tub, Game Room, Near Pigeon Forge

Thank you for taking the time to share your feedback. We’re glad to hear that you found the home clean, enjoyed the peaceful and tranquil setting, and appreciated our responsiveness and efforts to accommodate you throughout your stay. The only differences we’re aware of are updates and improvements we’ve made since the photos were taken, including adding Smart TVs throughout the home at the request of previous guests and replacing the TV-room sofa with a new reclining sofa. These changes were simply made to improve the home and enhance our guests’ experience and were certainly not intended to misrepresent the property. We also appreciate your comments regarding the furniture, cabinetry, and TV operation. We take guest feedback seriously and will continue to address areas where improvements can be made. Regarding accessibility, we want to be transparent that the home is not advertised as a fully wheelchair-accessible, and we do our best to provide an accurate representation of the home and its layout. We are always happy to answer specific questions about accessibility in advance so that guests can determine whether the property will meet their individual needs. We only wish these concerns had been raised prior to the stay, as we would have been happy to provide additional details or clarification to help ensure expectations were fully aligned. While we’re sorry the home did not fully exceed your expectations, we’re pleased that you recognized the cleanliness, peaceful setting, and attentive hosting that we work hard to provide. We truly appreciate your stay and your feedback, and we hope you’ll consider staying with us again in the future.