2/10 Terrible
Petra A.
8 oct. 2025
Le gustó: Check-in, ubicación, veracidad del anuncio
No le gustó: Comunicación
The property looked exactly as advertised and had potential to be a great stay. Unfortunately, upon arrival, a loud, alarm-like noise was coming from the ceiling AC unit in the main living area. It was so disruptive that it made it nearly impossible to relax or sleep indoors.I contacted the property manager (Yani) right away. He responded via the app and said a repair technician would come the next day. That meant no sleep the first night. When the technician arrived around 1 PM, he diagnosed the issue as a faulty blower that would take several days to replace. Communication with the property manager became difficult after that — phone calls went unanswered and everything was handled via text. He suggested I sleep in the front room, but the noise was still very noticeable throughout the house. The only quiet place was outside by the pool. Initially, the host was apologetic and offered a full refund since I only stayed the one night. Later, he changed that and said he would charge me for two nights and refund the other two. Overall, it was a disappointing experience. The property itself was decent, but the issue and how it was handled significantly impacted my stay.
Petra A.
Se hospedó 4 noches en octubre de 2025
