Mountain Views Elevate Hot Tub Soaks, Coffee Sips, Firepit S'mores & Fun Games - Eagles View Ridge

Thank you so much for your wonderful review! We’re so glad you enjoyed the beautiful views and had a great stay overall. We appreciate you sharing your feedback about the floors and Smart oven, and we’ll certainly keep those comments in mind as we continue to improve the guest experience. We’d love to have you back for another visit. We look forward to hosting you again!

Sherry, we're so glad to hear that your stay at Eagles View Ridge provided you and your guests with stunning views of the Smokies and more! It was such a pleasure hosting you, and we would love to host you again soon!

Thank you for sharing your feedback. We sincerely regret that your stay did not meet expectations and understand how concerning these issues must have been, especially while traveling with your young child. We take guest concerns seriously and appreciate you bringing these matters to our attention. We have reached out to you directly to discuss compensation and work toward a resolution. We value your feedback and the opportunity to address your concerns.

We're very sorry your stay was so disappointing. What you described - mouse droppings, dead insects, dirty dishes and pans with food, torn furniture, broken decorations, an unpleasant odor, limited hot water, and a hot tub that smelled like mold is unacceptable. We’re glad the view was a bright spot. We immediately notified housekeeping, pest control, and maintenance. We have scheduled a full deep clean and pest inspection, are removing and replacing any contaminated dishware and linens, and will repair or replace damaged furnishings and decorations as needed. Maintenance will inspect the water heater/plumbing to restore consistent hot water and will drain, clean, and disinfect the hot tub and test it before future guests. We’re also reviewing cleaning and maintenance logs and retraining staff to prevent this from happening again. Thank you for bringing these issues to our attention.