6/10 Aceptable
Kerri D.
31 dic. 2024
Le gustó: Comunicación, ubicación, veracidad del anuncio
No le gustó: Limpieza y check-in
Very disappointed - not as expected based on previous reviews
We booked our stay at Turtles & Tails based on the property being pet friendly and the exceptional rating on Vrbo but were very disappointed in our stay. Particularly we found that pet friendly equaled lots of fur and human hair throughout the property.First, the arrival instructions were not emailed to us at the time of the final payment (as stated in the contract we signed) and we had to email asking for these arrival instructions with less than 36 hours before our stay.Second, after driving nearly 6 hours and arriving at the resort our parking pass was not waiting for us as the arrival instructions said it would be. So, we had to call Vacation Ready Services to handle this meaning we sat at the resort pass office for nearly 30 minutes after a long drive.Third, upon arrival we found that the deck had not been cleaned off for our use during our stay, the floors throughout the property were covered in human and dog hair especially in the bedrooms and bathrooms. And then when we went to go to bed we found that the all layers of bedding (i.e., sheets, pillow cases, quilt and decorative pillows) were covered in pet and human hair as if the sheets and bedding had not been laundered/changed at all. Had it not been 11pm at night when we found this, we would have left to go stay at a hotel.I want to stress that each time that we contacted VRS, in particular Laura, they were super responsive, apologetic, and made sure that we got the parking pass and clean bedding.
Kerri D.
Se hospedó 4 noches en diciembre de 2024
