Relájate y disfruta del paisaje con una vista al agua destacada por los huéspedes.
Vista incomparable, momentos inolvidables
A los huéspedes les gusta la ubicación por la vista panorámica.
Lugares de interés cercanos
A unos pasos de Playa Bonita
1 habitación1 baño4 personas
Servicios principales
En la playa
Alberca climatizada
Tina de hidromasaje en la propiedad
Estacionamiento en la propiedad disponible
Cocina
Lavadora
Explora la zona
Puerto Peñasco, SO
Playa Bonita
Place, Playa Bonita
19 min a pie
Campo de golf The Links
Place, Campo de golf The Links
5 min en auto
El Malecón
Place, El Malecón
14 min en auto
Dónde vas a dormir
1 habitación (para 4 personas)
Habitación 1
1 sofá cama matrimonial
Habitación 2
1 cama King
1 baño
Baño 1
Tina o regadera · Tina · Excusado
Ambientes
Deck o patio
Cocina
Con balcón
Área de comedor
Información de la propiedad
Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo
This is a wonderful 5th-floor unit found inside the Estrella Tower of Bella Sirena. Bella Sirena is one of the most beautiful resorts located on Sandy Beach. This unit has 1 bedroom and 1 bathroom. This unit has been professionally furnished and no expense or detail was spared. Starting with the living room you will see there is a beautiful recessed circular mosaic-tiled soffit where a lovely ceiling fan looms above. There is a light tan sofa that converts into a comfortable bed for two people. There is also a matching chair that compliments the sofa in the same tan color. There is a beautiful wood coffee table, end table, and double door entertainment unit. There is a large 50¨ smart TV in the entertainment unit. Two sliding glass doors off the living room take you out to the 5th-floor patio. The dining room has a dark wood circular dining table set to seat four people. The chairs are high back with white fabric cushion seats. A lovely floral art print hangs on the wall behind the dining table. The other wall has a console table that could also be used as a serving station for your guests. The kitchen has been done in dark cabinets of wood with granite counters which compliment perfectly and granite backsplash to match. The appliances in the kitchen are black and include a wall-mounted microwave, refrigerator, oven, stove and there is also a dishwasher. You will also find small appliances like a blender and coffee maker for your convenience. Inside the drawers and cupboards, you will find almost every item needed to prepare the most gourmet meal and plenty of settings to entertain your guests. The kitchen also has a very convenient bar which can be used to have breakfast, it has two high back wood bar chairs with soft white cloth seats. In the master bedroom, we have a king four post bed framed in wood. The bed has a lovely cream-colored duvet with several pillows. Across from the bed is a large matching wood dresser with a massive attached mirror. The mirror really opens up the room and gives a very spacious feel. To the left of the bed, there is a bedside table with a lamp for late-night reading. A blue chair is in the corner and there are two sliding glass doors that lead out to the oh so inviting patio. The flooring is all tile and there is a ceiling fan above the bed. The master bathroom has a single sink vanity with a lovely wood framed mirror above it. The shower is made of travertine with a glass block enclosure and there is a separate elongated bathing tub. The patio is the star of the show! It is here you can dine on the circular dining table lined with four white wicker chairs or have breakfast with the beautiful sunrise over the Sea of Cortez. The possibilities are endless in unit 503. You will be in the tower that is closest to the ocean where you will enjoy a view of Old Port. This unit also comes equipped with a washer and dryer.
Please be advised that before heading to the property, you must stop by our office to pick up the keys.
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión no indicó si hay detector de monóxido de carbono en la propiedad, por lo que se recomienda llevar uno portátil
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios y cerradura de alta seguridad
Información de la zona
Puerto Peñasco
Este condominio se encuentra en la playa, en Sandy Beach, Puerto Peñasco. Aquellos que deseen hacer una actividad pueden ir a Campo de golf The Links y Dunas de San Juan, mientras que quienes quieran apreciar la belleza natural del área pueden visitar Reserva de la biósfera Alto Golfo de California y Delta del Río Colorado y Islas y áreas protegidas del Golfo de California. Las actividades como paseos en jet ski y kayaks ofrecen una gran oportunidad de disfrutar del agua y, si buscas un poco de adrenalina, puedes hacer tours ecológicos y paseos a caballo en los alrededores.
Puerto Peñasco, SO
Qué hay cerca
Playa Bonita - A 19 min a pie - 1.6 km
Campo de golf The Links - A 5 min en auto - 2.7 km
El Malecón - A 14 min en auto - 8.0 km
Playa Mirador - A 14 min en auto - 8.3 km
Playa Encanto - A 47 min en auto - 39.3 km
Restaurantes
Tekilabar - A 9 min en auto
Boo Bar - A 9 min en auto
Aqui es con Flavio - A 9 min en auto
Wrecked at The Reef - A 5 min en auto
the mariachi - A 6 min en auto
Preguntas frecuentes
¿Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo acepta mascotas?
No, la propiedad no acepta mascotas.
¿Cuánto cuesta hospedarse en Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo?
Al 22 sept. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo el 25 ene. 2027 serán a partir de $2,051 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.
¿Cuánto cuesta el estacionamiento en Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo?
Hay estacionamiento disponible en la propiedad.
¿A qué hora es el check-in en Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo?
Hora de inicio de check-in: 16:00.
¿A qué hora es el check-out en Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo?
El check-out es a las 11:00.
¿Dónde se encuentra Bella Sirena 503 A Wave From It All Cozy Well Furnished Ocean View Condo?
En la zona de Sandy Beach, este condominio frente al mar, en la zona centro, queda a menos de 5 km (3 mi) de Playa Bonita, Campo de golf The Links y Reserva de la biósfera Alto Golfo de California y Delta del Río Colorado. Islas y áreas protegidas del Golfo de California y Dunas de San Juan también se encuentran a 5 km (3 mi).
Opiniones
8.8
Excelente
Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Puntuación de 10, es decir, Excelente. Basada en 24 de 44 opiniones
10 - Excelente
24
Puntuación de 8, es decir, Bueno. Basada en 14 de 44 opiniones
8 - Bueno
14
Puntuación de 6, es decir, Aceptable. Basada en 4 de 44 opiniones
6 - Aceptable
4
Puntuación de 4, es decir, Malo. Basada en 2 de 44 opiniones
4 - Malo
2
Puntuación de 2, es decir, Terrible. Basada en 0 de 44 opiniones
2 - Terrible
0
9.4/10
Limpieza
8.4/10
Check-in
9.0/10
Comunicación
10/10
Ubicación
9.2/10
Veracidad del anuncio
Opiniones
Opinión verificada
10/10 Excelente
Courtney P.
24 may. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Loved our stay
We will defiantly be renting again this summer!
Se hospedó 2 noches en mayo de 2023
Respuesta de VrboOwner, el 25 may. 2023
Hello Courtney,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best regards
Opinión verificada
10/10 Excelente
Mathew W.
30 abr. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Awesome views
The views and access to the Water and amenities were great
Se hospedó 2 noches en abril de 2024
Respuesta de VrboOwner, el 7 may. 2024
Hello Mathew,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Best regards
Opinión verificada
6/10 Aceptable
Jan K.
11 jun. 2026
Le gustó: Limpieza, comunicación, ubicación
No le gustó: Check-in
The view of the water was beautiful. The resort is wonderful! The unit was clean. However, the rental agency where we had to check in had moved locations and we were not informed of this until we saw the poster on the door of where we thought we were supposed to check in. Even though we didn't have a balance and were paid in full, the agent wanted to see the actual physical credit card which we no longer had as we cancelled it. This caused us some major stress!Maintenance issues and comments as follows:kitchen sink leak kitchen faucet missing aerator causing very strong water pressure rusted and broken patio lounge chairs with no cushions bed mattress poor quality and not comfortable dresser drawers very difficult to open bed linens poor quality and worntook my own shampoo, Kleenex, TP, body wash etc as I read previous reviews non were supplied or limited (TP)Kitchen could have been better stocked. No hot mitts!If all my issues and concerns were corrected I would rent again.
Se hospedó 7 noches en junio de 2026
Respuesta de VrboOwner, el 12 jun. 2026
Hello,
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the beautiful view, the resort, and that you found the unit clean.
We apologize for the inconvenience you experienced during check-in. We recently moved our office location, and we're sorry for the confusion and stress this caused. We understand how frustrating that must have been.
We also appreciate you bringing the maintenance and inventory issues to our attention. We will be reviewing the kitchen sink leak, faucet aerator, patio furniture, mattress, dresser drawers, bed linens, and kitchen supplies to see what improvements can be made. Guest feedback like yours helps us identify areas that need attention.
Thank you again for your comments. We truly appreciate them and hope to have the opportunity to welcome you back in the future.
Opinión verificada
8/10 Buena
Homar D.
2 ago. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great place to stay!
We had a great time here and will definitely be back at this resort. It is a new favorite !(:
Se hospedó 2 noches en julio de 2023
Respuesta de VrboOwner, el 7 ago. 2023
Hello Homar,
Thank you so much for taking the time to leave us a great review - it's much appreciated!
Best regards
Opinión verificada
10/10 Excelente
Cliente verificado
2 jun. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Birthday stay
Excellent.
Se hospedó 3 noches en mayo de 2022
Respuesta de VrboOwner, el 2 jun. 2022
Hello,
Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you!
Best Regards,
Casago Team
Opinión verificada
8/10 Buena
Chris S.
15 jun. 2023
Le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
No le gustó: Check-in
Sandy Beach
Nice view !
Se hospedó 3 noches en junio de 2023
Opinión archivada
10/10 Excelente
Patricia V.
22 sep. 2015
anniversary
So relaxing..nice condo ever thing we needed they had..
Respuesta de VrboOwner, el 29 mar. 2020
Hi! Patricia, thank you so much for giving us a good review. We are happy about your recent stay. We are hoping for your next time visit!
Opinión verificada
8/10 Buena
Jose N.
27 sep. 2022
Le gustó: Limpieza, check-in, ubicación
GreY stay
We had a great time
Se hospedó 2 noches en septiembre de 2022
Respuesta de VrboOwner, el 20 oct. 2022
Hello Jose,
Thank you so much for your positive rating for your recent visit to Bella Sirena.
Best regards,
Casago Team
Opinión verificada
10/10 Excelente
Vanessa M.
3 may. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great property great view
Easy using VRbO and easy checking in procesz
Se hospedó 2 noches en abril de 2023
Respuesta de VrboOwner, el 15 may. 2023
Hello Vanessa,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best regards
Opinión verificada
10/10 Excelente
Jason E.
3 abr. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
5th floor splendor!
Perfect condo for a couple! Great location, great views, easy access to the beach. You won’t be disappointed.
Se hospedó 4 noches en marzo de 2023
Respuesta de VrboOwner, el 4 abr. 2023
Hello Jason,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Best regards
Opinión verificada
10/10 Excelente
Michael D.
10 abr. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful view
Very nice and very clean ! I our first trip to Rocky point, Would recommend to any one ! Friendly staff and love the easy access to the beach. Restaurants good food too. Thank you we will be back.
Se hospedó 2 noches en abril de 2023
Respuesta de VrboOwner, el 27 abr. 2023
Hello Michael,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. We look forward to serving you for many years to come.
Best regards
Opinión verificada
10/10 Excelente
Gregorio S.
3 jul. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Nice stay!
We enjoyed the condo. Great views of the beach. The condo was very cleaned. The weather was at times a bit too much, however, the condo's A/C unit was very nice! We will be back!
Se hospedó 4 noches en junio de 2024
Respuesta de VrboOwner, el 10 jul. 2024
Hello Gregorio,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime.
Opinión verificada
10/10 Excelente
Julie B.
16 feb. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Weekend with a view!
Our second stay at Bella Sirena and we loved it! The grounds and the room were beautiful and clean, and the staff was warm and friendly. The views from our room were stunning! We were able to enjoy the weekend despite chillier than expected weather and will be back soon!
Se hospedó 2 noches en febrero de 2023
Respuesta de VrboOwner, el 23 feb. 2023
Hello Julie,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes
Opinión verificada
10/10 Excelente
Juan C.
30 ago. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Last minute
Your place was/is perfect for us. We joined family for a b-day celebration and we had no reservations. Your place was available for a quick stay and thank you.
It was exactly what we needed.
Se hospedó 1 noche en agosto de 2023
Respuesta de VrboOwner, el 31 ago. 2023
Hello Juan,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Its great to hear you had a great stay.
We look forward to serving you for many years to come.
Best regards
Opinión verificada
10/10 Excelente
Laurie S.
27 may. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
I would go back and stay in the condo..veiws were perfect from the room
All good but ran out of tp ...more tp should be stocked in condo..tp was brought to us after we called in an hour.
Se hospedó 3 noches en mayo de 2022
Respuesta de VrboOwner, el 11 jun. 2022
Hello,
Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you!
Best Regards,
Casago Team
Opinión verificada
8/10 Buena
Francisco V.
1 jun. 2023
Le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
Good service
Clean, good communication, I just didn't like how you have to check in at their office and then at the resort, really takes time away from vacation.
Se hospedó 2 noches en mayo de 2023
Respuesta de VrboOwner, el 15 jun. 2023
Hello Francisco,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Best regards
Opinión verificada
8/10 Buena
Yajaira J.
20 may. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Almost perfect
Really clean place, cozy and we had a great time staying here with the kids. The only reason I didn’t give it 5 stars is because they made us sign a document stating that I would be ok with having housekeeping going into the condo to pick up the garbage and bring more toilet paper which I was ok with it but the whole time we were there no one pick up the trash and the condo smelled nasty so we had to manage to take it out ourselves and there was no extra garbage bag.
Se hospedó 3 noches en mayo de 2025
Opinión verificada
10/10 Excelente
Danielle E.
1 jun. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great location and nice property
Excellent location. Property was well maintained and lots of pools to swim in and enjoy. Right in the ocean. Check-in would’ve been smoother if we noticed you need to go to a different location in town for keys. I’m the future would help to send a few follow up emails with importance maybe. We missed it in the email so that was our mistake. Patio is amazing and huge. Great views!!
Se hospedó 3 noches en mayo de 2022
Respuesta de VrboOwner, el 2 jun. 2022
Hello Danielle,
Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you!
Best Regards,
Casago Team
Opinión verificada
6/10 Aceptable
Beth M.
21 oct. 2023
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
Not as expected
Although the condo had a great ocean view and was very clean (kitchen, bathrooms, floors) the furnishings were very dated and need replacing. The sofa fabric was stained and worn. The bedding and pillows were old and worn. Not what you’d expect at Bella Sirena.
The amenities at the resort were wonderful, as always. Beautiful well kept grounds and pools. The service at the swim up bar and restaurant was excellent.
Se hospedó 4 noches en octubre de 2023
Opinión verificada
8/10 Buena
Brittany B.
7 oct. 2019
Le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
No le gustó: Check-in
Great little spot with an amazing view
Super cute condo. Perfect for our family. Easy access to elevator. We love Bella Sirena. Check in was a bit frustrating having to check in with Casago and then again at the property. But everyone was great - just annoying to have to do it twice. Bed was extremely uncomfortable and the pillows were terrible. Not enough towels and no sheets for the pullout couch but the place was clean and kitchen was stocked with everything you needed. Very pleasant experience overall.
Se hospedó 3 noches en octubre de 2019
Respuesta de VrboOwner, el 29 mar. 2020
Hello Brittany,
Thank you for taking a time off your day to leave a review about your stay with us. Its great to hear you liked Bella Sirena and the condo as well, regarding the comments about the bed i will forward this to the corresponding department to work on this ASAP. Thank you for your kind words, we would love to have you with us again.
Regards,
Opinión verificada
8/10 Buena
Diana G.
25 abr. 2024
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Comunicación
Nice Condo
Great location. Casago office friendly. Bella Sirena staff not so much. Great view & nice condo. Couple of issues that never got resolved. 1st night called that the shower had bearly a trickle of water not even enough to shower & only 1 key in lock box. Called said they would come out Saturday for items & no one ever came.
Se hospedó 2 noches en abril de 2024
Respuesta de VrboOwner, el 7 may. 2024
Hello Diana,
Thank you so much for taking the time to leave us a rating - it's much appreciated! We’re here for you anytime.
Best regards
Opinión verificada
10/10 Excelente
LaNaia L.
18 abr. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful Ocean View
We were invited with a group very last minute that were all staying at Bella Sirena, and we were lucky to find this gem. This was perfect location. The furniture inside had recently been updated and looked even better than the pictures. Wonderful balcony to enjoy the view while sipping morning coffee. I absolutely would stay here again. Checking in at the office first in town was an easy process just double check the hours. Thankfully they called me to see how close we were and stayed open a little longer until we arrived. The office hours had changed from what was online. I will stay here again! Perfect for my husband and I. I actually can’t wait to book our next trip to come back.
Se hospedó 2 noches en abril de 2024
Opinión verificada
8/10 Buena
Harris T.
27 jul. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Bella Sirena E 503
Had to check in twice, once at the Casago office and again at the resort which wasn’t made clear at the initial check in, but not a big deal. Unit was right next to the elevators and was in overall good condition, just a little outdated. Bed was not very comfortable but wasn’t terrible either. Overall good experience and would probably visit again, though I’d recommend staying away from the pool bar/restaurant. Awful service and everything is overpriced. Bring your own drinks and food or go eat at any of the restaurants near the resorts.
Se hospedó 2 noches en julio de 2022
Respuesta de VrboOwner, el 28 jul. 2022
Hello Harris,
Thank you for taking a time to leave us a review. Its great to hear you had a great stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you!
Best Regard
Casago Team
Opinión verificada
10/10 Excelente
EDDIE F.
15 ago. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great
The condo was nice and comfortable. The only issue was the key lock box located at the front door of the condo. We tried several times to open the key lock box but would not open. Maintenace from the condos had to open it and he had trouble opening the key box. As we checked out with Casago we had to leave the key in the key box, which of course did not open. We drove to the Casago office and left the keys there. The key lock box should be fixed or replaced, because it was an issue with prior guests. Otherwise, a nice stay.
Se hospedó 3 noches en agosto de 2023
Respuesta de VrboOwner, el 5 sep. 2023
Good afternoon Eddie,
I hope you are doing well.
Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success.
I did notice that you rated your stay as 5 stars. Thank you again for your time in taking the survey. I am interested in hearing your comments and suggestions so that we can improve our service and make your next vacation even better, We are taking your comments into account we value your feedback and will look to improve in any way we can,
I do apologize for the inconvenience you had with the lockbox we will see if can change the type of lockbox, I like to hear that you had a good experience at the other house. we will do our best so as not to have guests experience any similar issues during their stay.
Please feel free to contact me in case if you would like me to assist you with any future needs, I will be more than glad to help you!
Have a great day,
Opinión verificada
6/10 Aceptable
Kimber S.
2 ago. 2024
Le gustó: Limpieza
No le gustó: Check-in, comunicación, veracidad del anuncio
Disappointing
Though the unit was clean and looks like the photos, there were a handful of things that my husband and I didn't appreciate. Firstly, there is no shampoo provided and it doesn't state you need to bring your own. I never travel with shampoo and have never stayed anywhere where it wasn't provided. They also don't provide kleenex, again not mentioned, or beach towels which I find tacky since the whole reason you are there is to go to the pool and beach! The bathroom tiled floor has a few chips in it which doesn't look very good and is distracting, as well as a couple in the hallway. The bedroom had a few broken drawers on both wood dressers - and no nightstands which is pretty unusual and inconvenient. The pillows were terrible. The lock on the glass door leading to the bedroom balcony was also broken. No one told us there was water available and that was the one thing we did go out and buy! The check-in process was inconvenient and several miles away from the property and hard to find even when using Google maps. We had to rush to make sure we got there before they closed as we didn't want to pay yet another fee which would have been very unfair to impose. The unit has a lock box anyway so why are they making you travel out of your way to get a code which most people provide via email - and the room was already paid for! All in all, it was only an okay experience. I do not appreciate being nickel and dimed, particularly when basic services aren't even provided!
Se hospedó 4 noches en julio de 2024
Respuesta de VrboOwner, el 20 sep. 2024
Thank you for taking the time to provide detailed feedback about your recent stay. We truly appreciate hearing from our guests, as it helps us continuously improve the experience we offer.
We apologize for the inconveniences you faced during your stay, particularly with the lack of amenities such as shampoo, Kleenex, and beach towels. While we strive to provide a comfortable and enjoyable stay, we understand how these missing items can be frustrating. These items are typically not provided in these types of condominiums, as most guests bring their own based on personal preference.
We also appreciate your comments about the condition of the property, such as the tiled floors, broken drawers, and the lock on the balcony door. We take these concerns seriously and will address these maintenance issues promptly to ensure future guests do not face the same inconveniences.
Regarding the check-in process, we regret that it was difficult to find and added unnecessary stress. Visiting the office is necessary to complete all the required paperwork before gaining access to the unit, but we understand the inconvenience and are reviewing how we can streamline the process.
Again, thank you for sharing your experience, and we hope you'll consider giving us another chance to provide a much-improved stay in the future. Please feel free to reach out directly if you have any further comments or concerns. Kind regards,
Alonso Ochoa
Acerca del anfitrión
Anfitrión: Casago Reservations
Casago Rocky Point
Anfitrión Premium
Se distingue por ofrecer una buena experiencia a sus huéspedes