Fully Remodeled home with sauna and AC - walking distance to ski lift

Dear Karen, Thank you very much for visiting lake Tahoe! We apologize for not being able to accommodate your last minute request for later check out time. It is unfortunate that you missed the communication on 3 different platforms (email, text, vrbo message) that were sent 24 hours before your check out time. We confirmed with our cleaning crew that at no point your luggage was stored on front deck. Our cleaning crew also confirmed that your luggage was not stored in secured ski storage. This is an option that we offered to our guests, who would like to enjoy the mountain after check out time if available. It was available and offered to you. During your stay it was a power outage that required heating system to be restarted manually. The guest control the temperature during their stay. Our guest comfort is of the utmost importance to us. We wish you safe travels in the future!

Thank you for providing thorough information on your stay. First of all, I would like to apologize for wet towels with a strong odor. While sanitation and having a germ free environment remains a priority, it is completely unacceptable to have a supply of damp towels. I sincerely apologize for that oversight! Second, we do provide detergent pods. They are located in a marked cup with a sticker “detergent” next to the cup with dishwashing pods. If the detergent cup was empty, we would have provided a refill swiftly to ensure that you have what you need to take care of your laundry. Additionally, our supply of propane tanks is in the outside storage for guests to use. We wish you would have notified us about the missing propane tanks to minimize your frustration and unnecessary expense. Third, the community pool and hot tub are available for guests to use. It is accurately portrayed on listings photos as well as the stairs leading to two entrances to our home. In regards to the oven, you are the first guest to mention gas flames radiating from the bottom. This is not normal and may have caused serious injuries and damage. Thankfully you and your party were not injured while operating the stove. We will assess the condition of the oven promptly. Lastly, house rules are posted under listing description and sent to you in the arrival email. Thank you again for taking your time to deliver your feedback.