esta casa de vacaciones se encuentra cerca de parques temáticos, en el área de Suroeste de Portland en Portland. Aquellos que quieran ir de compras pueden visitar Washington Square Mall y Centro de la ciudad de Clackamas, mientras que quienes deseen conocer los puntos de interés más populares de la zona pueden ir a Oregon Zoo. ¿Quieres asistir a un evento o partido? Consulta el calendario de Centro deportivo Moda Center o Coliseo Conmemorativo a los Veteranos. Disfruta de las montañas con lugares para hacer ski cross-country y lugares para hacer snowboard, y aprovecha para practicar actividades como paseos en moto de nieve y paseos en trineo.
Parque municipal de Hillsdale - A 17 min a pie - 1.4 km
Hamilton City Park - A 18 min a pie - 1.5 km
Council Crest Park - A 18 min a pie - 1.6 km
Healy Heights City Park - A 3 min en auto - 1.7 km
Medios de transporte
Bancroft St Stop - 8 min en auto
Estación de tren de Beaverton Hall-Nimbus - 12 min en auto
Aeropuerto Internacional de Portland (PDX) - 30 min en auto
Restaurantes
Dutch Bros Coffee - A 4 min en auto
Fryer Tuck's - A 3 min en auto
Steeplejack Pizza and Beer - A 19 min a pie
Hillsdale Food Park - A 4 min en auto
Seasons & Regions Seafood Grill - A 3 min en auto
Preguntas frecuentes
¿The Pumpkin House • 3 Miles to Downtown Portland • New Hot Tub acepta mascotas?
Sí, se aceptan mascotas en la propiedad.
¿Cuánto cuesta hospedarse en The Pumpkin House • 3 Miles to Downtown Portland • New Hot Tub?
Al 24 oct. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en The Pumpkin House • 3 Miles to Downtown Portland • New Hot Tub el 26 feb. 2027 serán a partir de $2,859 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.
¿Cuánto cuesta el estacionamiento en The Pumpkin House • 3 Miles to Downtown Portland • New Hot Tub?
Hay estacionamiento disponible en la propiedad.
¿A qué hora es el check-in en The Pumpkin House • 3 Miles to Downtown Portland • New Hot Tub?
Hora de inicio de check-in: 16:00.
¿A qué hora es el check-out en The Pumpkin House • 3 Miles to Downtown Portland • New Hot Tub?
El check-out es a las 11:00.
¿Dónde se encuentra The Pumpkin House • 3 Miles to Downtown Portland • New Hot Tub?
Esta casa de vacaciones para toda la familia se encuentra en el centro de la ciudad, a menos de 5 km (3 mi) de Washington Park, Oregon Zoo y OHSU Hospital. Universidad de Ciencias y Salud de Oregón y World Forestry Center también se encuentran a 5 km (3 mi).
Opiniones
9.6
Excepcional
Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Puntuación de 10, es decir, Excelente. Basada en 71 de 81 opiniones
10 - Excelente
71
Puntuación de 8, es decir, Bueno. Basada en 6 de 81 opiniones
8 - Bueno
6
Puntuación de 6, es decir, Aceptable. Basada en 2 de 81 opiniones
6 - Aceptable
2
Puntuación de 4, es decir, Malo. Basada en 1 de 81 opiniones
4 - Malo
1
Puntuación de 2, es decir, Terrible. Basada en 1 de 81 opiniones
2 - Terrible
1
9.4/10
Limpieza
9.8/10
Check-in
9.0/10
Comunicación
9.6/10
Ubicación
8.8/10
Veracidad del anuncio
Opiniones
Opinión verificada
10/10 Excelente
Shannon S.
26 mar. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Hot tub was clean and hot, grounds were beautiful. Neighborhood quiet and beautiful surroundings. We thoroughly enjoyed our stay, thank you.
Se hospedó 4 noches en marzo de 2026
Respuesta de VrboOwner, el 9 abr. 2026
Thank you so much for your kind review! We’re delighted to hear that you enjoyed the hot tub, the beautiful grounds, and the peaceful surroundings. It’s wonderful to know you had a relaxing and enjoyable stay. We truly appreciate you choosing to stay with us and would love to welcome you back again anytime at any of our 70 coastal properties.
Opinión verificada
10/10 Excelente
Randy W.
3 jul. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
The backyard was AMAZING! We loved going out there in the morning with a cup of coffee. We dined on the patio table in the evenings and then enjoyed a little time in the hot tub before bed. This house was very convenient for accessing the downtown area as well as accessing the interstate for trip to the Columbia river and the coast.
Se hospedó 6 noches en junio de 2026
Respuesta de VrboOwner, el 22 ago. 2026
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the backyard and made the most of the patio and hot tub. It sounds like you had some lovely mornings and relaxing evenings! We’re also glad the location made it convenient to explore downtown and take trips to the Columbia River and coast. We truly appreciate you staying with us and hope to welcome you back again at any of our 70 coastal properties.
Opinión verificada
10/10 Excelente
John K.
19 sep. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Just a few comments... We didn't find time to use the hot tub. The heater didn't work at first until we figured its power had been cut off manually in the basement. The house was well stocked with guest amenities. We sometimes hand wash dishes - a few at a time. For those occasions we wish the kitchen had included a drying rack. In brief, we had a great stay with our two grand-daughters and we hope to be back someday.
Se hospedó 5 noches en septiembre de 2026
Respuesta de Management, el 6 oct. 2026
Thank you for sharing your thoughtful feedback! We’re so glad to hear you had a great stay with your granddaughters and that you found the home well stocked with guest amenities. We appreciate you letting us know about the hot tub heater and the lack of a drying rack as well. We’ll take note of these items to help improve the experience for future guests. It was a pleasure hosting you, and we hope to welcome you back someday at any of our 70+ coastal properties.
Opinión verificada
10/10 Excelente
Keylee B.
10 feb. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Very organized and professional, the house was more than we could have wanted with how gorgeous the backyard is. House was spotless and comfy !
Se hospedó 5 noches en febrero de 2026
Respuesta de VrboOwner, el 10 feb. 2026
Keylee was an absolute pleasure to host! She was friendly, responsive, and easy to communicate with from booking through check-out. She showed great respect for the home and left everything in excellent condition.
We truly appreciate guests like Keylee who make hosting seamless and enjoyable. We would be delighted to welcome her back anytime, whether at The Pumpkin House or at any of our coastal San Diego properties.
Highly recommended to other hosts, and we would happily host her again!
Opinión verificada
10/10 Excelente
David N.
19 oct. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great little place
Very convenient to lots of cool spots nearby
Se hospedó 4 noches en octubre de 2024
Respuesta de VrboOwner, el 3 nov. 2024
Thank you for the great feedback! We’re so glad you enjoyed the convenience of the location and all the nearby attractions. With so many cool spots to explore, we’d love to host you again on your next visit at any of our 70+ coastal properties.
Opinión verificada
10/10 Excelente
Nick N.
5 sep. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great house, quiet and beautiful neighborhood
Se hospedó 5 noches en agosto de 2025
Respuesta de VrboOwner, el 21 sep. 2025
Thank you for your kind review! We’re happy to hear you enjoyed the house and the peaceful neighborhood. We’d love to host you again at any of our 70 coastal properties.
Opinión verificada
10/10 Excelente
Tina M.
7 ago. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Check in was easy, the whole house including the kitchen was well-stocked, and the neighborhood was really cute. We had a great stay at this house and I noted that the king bed was quite comfortable. We would absolutely stay here again in the future!
Se hospedó 5 noches en agosto de 2025
Respuesta de VrboOwner, el 21 ago. 2025
Thank you so much for your lovely review! We're so happy to hear that check-in was smooth and that you found the house well-stocked and comfortable, especially the king bed! It’s great to know you enjoyed the neighborhood too. We’d love to host you again anytime at any of our 70 coastal properties.
Opinión verificada
10/10 Excelente
Amber L.
26 feb. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Sweet place.
We had a great stay!! Beautiful home. Kid friendly. Yard is gorgeous!! I will stay here again while visiting Portland.
Se hospedó 2 noches en febrero de 2025
Respuesta de VrboOwner, el 14 mar. 2025
Thank you for your wonderful review! We're so happy to hear that you enjoyed the home and its beautiful yard. It's great that it worked well for your family! We’d love to host you again at any of our 70 coastal properties.
Opinión verificada
10/10 Excelente
Mikeala B.
7 nov. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Cute and cozy!
For a quick long weekend get away, this property was perfect ! Although we didnt have kids with us on this trip, the house would be perfect for any family with lots of accommodation for younger kids. We would definitely stay here again !
Se hospedó 3 noches en noviembre de 2024
Respuesta de VrboOwner, el 8 nov. 2024
Thank you for your wonderful review! We’re so glad the property was perfect for your weekend getaway, and it’s great to hear that you found it well-suited for families as well. We’d love to welcome you back anytime, whether for another adults-only trip or a family stay. Looking forward to hosting you again at any of our 70+ coastal properties.
Opinión verificada
10/10 Excelente
Tonya I.
14 oct. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
This property was in a beautiful, quiet neighborhood. It was close to the activities we had planned. It rained while we were there so we didn’t get to enjoy the front porch and backyard like we wanted to.
Se hospedó 4 noches en octubre de 2025
Respuesta de VrboOwner, el 27 oct. 2025
Thank you for your lovely review! We’re glad you enjoyed the home and its peaceful neighborhood, even with the rainy weather. Hopefully, you’ll have the chance to return and enjoy the outdoor spaces on a sunnier visit. We’d love to welcome you back again anytime at any of our 70 coastal properties!
Opinión verificada
10/10 Excelente
Marian M.
11 sep. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
The Pumpkin House
The pumpkin house is very cozy and quiet, well equipped kitchen, and very comfortable beds!
Nice big yard for the dog, beautiful mature trees and the hot tub was lovely! I look forward to staying at the pumpkin house again!
Se hospedó 5 noches en agosto de 2024
Respuesta de VrboOwner, el 30 sep. 2024
Thank you for your wonderful feedback! We're so glad to hear that you enjoyed your time at the Pumpkin House, especially the cozy atmosphere, well-equipped kitchen, and comfortable beds. It’s great that your dog enjoyed the big yard and those lovely mature trees as well. We're happy you got to relax in the hot tub and look forward to welcoming you back for another stay at any of our 70+ coastal properties!
Opinión verificada
2/10 Terrible
Brad B.
13 jul. 2026
Le gustó: Check-in
No le gustó: Comunicación y veracidad del anuncio
First issue was a completely broken fence gate. Contacted host, sent requested photos, then never heard back. Black mold growing in shower tile. The “new” hot tub was unusable. Very dirty water. Contacted host again with photos. No response until after we checked out, and we called again. Would think twice before renting from this host. Prompt communication may have helped….
Se hospedó 3 noches en julio de 2026
Opinión verificada
10/10 Excelente
Karen C.
30 ago. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great location, comfy home
The location of this house was super convenient to Portland and Lake Oswego area. The house is comfy and roomy enough for our needs. The yard is beautiful and the neighborhood is quiet. We'd go back!
Se hospedó 8 noches en julio de 2023
Respuesta de VrboOwner, el 24 oct. 2023
We thank you for entrusting us with your vacation. We know you have a choice when selecting a vacation rental and we hope you know how much we appreciate your business! It was truly a pleasure hosting you and we hope to host you again in the future!
Opinión verificada
10/10 Excelente
Wendy R.
13 jul. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
The pumpkin house!
All we can say is that ut was an amazing place and neighborhood. Contact with the owner was easy and her staff was on top of it all. Highly recommend beautiful home and peaceful neighborhood.
Se hospedó 5 noches en junio de 2023
Respuesta de VrboOwner, el 9 sep. 2023
We thank you for entrusting us with your vacation. We know you have a choice when selecting a vacation rental and we hope you know how much we appreciate your business! It was truly a pleasure hosting you and we hope to host you again in the future!
Opinión verificada
10/10 Excelente
Cliente verificado
17 jul. 2019
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Missourians in Oregon
Nice property. Clean. Lots of bed choices. Nice location.
Loved that there were supplies in the kitchen and bathroom. Towels were nice for the bath and there were also beach towels for the hot tub that was AWESOME!! Nice stay.
Se hospedó 4 noches en julio de 2019
Opinión verificada
10/10 Excelente
David C V.
20 oct. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
A++++++
Workation in the beautiful Great Pacific Northwest; quiet, safe and friendly neighborhood in what I can only describe as, "The Perfect House."
Se hospedó 4 noches en octubre de 2023
Respuesta de VrboOwner, el 28 nov. 2023
Thank you for the 5-star review! We value your feedback and can't wait to host you again.
Opinión verificada
10/10 Excelente
david h.
31 may. 2021
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Lovely stay
Cute place, in a wonderful residential neighborhood, very clean. Remote checkin process was great.
Downsides: hot tub murky when we got there and even though was serviced, was still murky when we left (granted, we were only there 3 nights so chemicals hadn’t kicked in yet)
What was once a beautiful backyard garden, has been sadly neglected..
Back patio needs some updated outdoor furniture.
All in all, though, we had a great stay!
Se hospedó 3 noches en mayo de 2021
Respuesta de VrboOwner, el 9 sep. 2023
We are thrilled that David enjoyed his stay at The Pumpkin House! We were surprised to hear the comments about the backyard and hot tub. The hot tub is regularly serviced and had been cleaned the day these guests checked in. The water should not have been murky but if something had went wrong, we wish this guest would have reached out to our 24 hr guest services line to let us know. We could have sent the servicemen back to the property to check on the issue. The backyard is also serviced regularly but unfortunately, sometimes weather conditions may not allow the garden to show its true splendor. In all, it sounds like David enjoyed his time in the home. We hope to host him again!
Opinión verificada
10/10 Excelente
Nick N.
30 ago. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Title
The house was nice and quiet. Parking was easy and access to the garage for storage was as described. Despite the weather being quite warm the house stayed comfortably cool. Access to food and groceries was good, it is a bit removed from the eateries in Portland but this was an expected trade off for the quiet neighborhood.
Se hospedó 4 noches en agosto de 2023
Respuesta de VrboOwner, el 24 oct. 2023
We thank you for entrusting us with your vacation. We know you have a choice when selecting a vacation rental and we hope you know how much we appreciate your business! It was truly a pleasure hosting you and we hope to host you again in the future!
Opinión verificada
6/10 Aceptable
Kim K.
14 ene. 2024
Le gustó: Check-in y ubicación
No le gustó: Comunicación
Cute Home
On site manager’s home is connected to houses bedrooms. She stomps around in what sounds like high heels on wood floors at 2:30am. Wakes us all up and doesn’t stop for an hour.
Someone knocked on the front door, twice, at 9am our first morning and by the time I got to the door, they were gone. No sound of vehicle movement…I assume the on-site manager.
Yard is NOT fully fenced! Beds were very uncomfortable.
Hot tub was nice. House and furniture needs to be deep cleaned.
Se hospedó 4 noches en diciembre de 2023
Respuesta de VrboOwner, el 19 feb. 2024
Unfortunately this guest is not telling the whole truth about any of this, except the fence. The fence did come down in the storm during their stay, when 5 trees in the backyard fell on it. It will be replaced soon. We will not play this game over a public review, but we will say that we don't recommend this tenant for MANY reasons to any other host. You will likely regret it like we do. Please read all of our other reviews for a very accurate expectation of what to expect if you choose to book our home. Thanks :)
Opinión verificada
6/10 Aceptable
Seth H.
28 ene. 2021
Le gustó: Limpieza y veracidad del anuncio
No le gustó: Check-in
Not quite what we expected
The house is old, there are several small issues here and there with broken doors/hinges, a smoke alarm that goes off when you take a shower (if you don't open the window facing the street)... Overall, instead of noting the issues with the home, it would be best for the property manager/owner to just fix them. As others complained, there is a TV, but it is about 13", and the live-in manager above bedroom can be a little noisy.
Se hospedó 11 noches en diciembre de 2020
Respuesta de VrboOwner, el 9 sep. 2023
We are very sorry to learn that Seth had a less than perfect stay at our home :(
The pumpkin House is a family friendly cottage that maintains a ton of charm but does have a few small quirks. If these issues were easily fixable we would have definitely made all the changes necessary to rid the home of these eccentricities. Unfortunately, its just not that simple. We have signs and a detailed welcome letter to inform all guests of the few small quirks of the home to make your stay 5 stars. We also provide our guests with a 24/7 guest services line that can assist any guest with any issue that may arise during the trip. Again, we are so sorry that Seth was not happy with his stay. We have tried to reach out to this guest multiple times after hearing about his experience but were unable to get a reply. It was a huge bummer to learn of this guests disappointment but we are eager to make our next guests stay a wonderful experience.
Opinión archivada
8/10 Buena
Mike B.
31 oct. 2017
Charming Home in Quiet Neighborhood
This is a cute and comfortable home but we give it 4 stars instead of 5 because one can't entirely make ones-self at home here. There are lists of "rules" posted everywhere; most are total commonsense but a few such as "don't park on the street" felt designed to make us as invisible to the neighbors as possible. Also, some policies such as being warned that we would be charged extra for each dirty dish left behind were not in keeping with the standard set by the many other VRBO's that we have rented. In summary, we enjoyed the house, the location, the quiet neighborhood, the proximity (by car) to the City and the yard spaces. We were just a little put-off by the thoroughness of the "thou shall not's". Having said that, we would recommend the house to others and would rent it again ourselves.
Se hospedó 3 noches en septiembre de 2017
Respuesta de VrboOwner, el 9 sep. 2023
So sorry you felt there were too many rules :( We basically just ask that you:
Clean your dishes upon checkout
Do not throw any parties or gatherings (abide by city occupancy rules)
Abide by the city noise ordinances
Do not smoke cigarettes inside/onsite
Park in the garage and/or the right side of the driveway, not on the street
And If you have a dog, please no pooping or peeing inside, and other common sense animal things.....
I really don't feel these are excessive and I'm very sorry that your family did :( We don't intend to make our guests feel uncomfy but we do know all of our neighbors personally, and do not want to cause them any problems. We have found over the years that it is best to spell out the common sense stuff. Some people come from other countries where they do smoke inside. Where their dogs do use indoor puppy pads for urinating/pooping.
It is just always best to lay the rules out so everyone is on the same page :)
You guys were great guests and we do hope to have you again, sorry you felt restricted :( That was NOT our intention :(
Opinión verificada
8/10 Buena
Celia H.
19 nov. 2022
Le gustó: Limpieza, check-in, comunicación y ubicación
No le gustó: Veracidad del anuncio
Cute place, a bit oversold
The house is quaint a well maintained but the description makes it look more than it is while it requires relatively high level of paperwork (e.g. sending ID, have to sign a waiver to use the hot tub..). The TV in the living room is extremely small, some lights in the living room are very bright and don't provide a cosy atmosphere.
There's a tenant living in a room right above the garage, which shares a wall with the house. While the tenant is very quiet and thoughtful, you will hear them coming back home and walking around since the walls are paper thin (re-emphasizing that this is in no way the fault of the tenant). If you're sensitive to noise this can be an issue. Someone came cleaning the windows from outside during our stay without us being aware, which was a bit awkward. Otherwise the place overall is cute but it's certainly not as fancy as it looks on the photos.
Se hospedó 5 noches en octubre de 2022
Respuesta de VrboOwner, el 9 sep. 2023
Celia, we are so sorry that your stay was not 5 star :( We always strive to give our guests a 5 star experience, so this 4 star review is disappointing to read. Yes, we do require some quick paperwork including a signed hot tub waiver for all of the homes we manage. The living room lights complaint shouldn't be a problem any longer, our handyman addressed that. Unfortunately, the City of Portland requires all vacation rentals to have a full-time tenant living on the property. Thankfully our "sweet as pie" tenant is super quiet & resides in a separate space on the parcel. You may occasionally hear or see him coming & going, but we do not get regular complaints about this. All guests are also notified of this City rule before they arrive. Please read all other reviews so you have good information on that from our previous guests. Regarding the window cleaning, Celia or someone in her party approved this appointment? We have time-stamped notes in our system confirming the tenant was ok with this apt. If they had not been, we would have moved it to another day. Our team always gets a guest's confirmation for any appointments on-site, before allowing anyone onto the property. Celia, please give us another shot in the future? We will try harder next time to ensure you a 5 star stay!
Opinión verificada
10/10 Excelente
David L.
3 jun. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Nice home and pretty landscape. Great location from our relatives living in Portland. Hot tub is a plus. Grill could use a good cleaning though. Would definitely use this home in the future.
Se hospedó 6 noches en mayo de 2026
Respuesta de VrboOwner, el 16 jun. 2026
Thank you for your review! We’re glad you enjoyed the home, the landscaping, and the convenient location for visiting your family in Portland. It’s great to hear you were able to enjoy the hot tub as well. We also appreciate your feedback about the grill and will make sure it gets properly cleaned and maintained. Thank you again for staying with us, we’d be happy to host you in the future at any of our 70 coastal properties.
Opinión verificada
10/10 Excelente
Wendy M.
11 feb. 2021
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Well equipped
Great property!
Se hospedó 4 noches en enero de 2021
Respuesta de VrboOwner, el 9 sep. 2023
Thanks for the 5 Star review Wendy! We hope to host you again!
Opinión verificada
4/10 Mala
Rikki R.
11 oct. 2019
Le gustó: Limpieza, check-in, ubicación
No le gustó: Veracidad del anuncio
Owner wasn’t forthcoming about someone living in part of the house that is closed off
After attending an event, we came home to find a car parked in the driveway and a light on in the attic. You cannot get access into the attic room from the house, the door is on the outside. But our group felt uncomfortable and it unsafe. We wish the owner would have told us, someone would be living in part of the house.
Se hospedó 1 noche en septiembre de 2019
Respuesta de VrboOwner, el 9 sep. 2023
We are very sorry to learn that Rikki had a less than perfect stay at our home :(
Sadly, The City of Portland mandates that EVERY vacation rental within the city limits, must have an onsite manager in order to obtain a legal permit to operate a Portland Vacation Rental. This is universal for all homes in Portland, not specific to our home, The Pumpkin House. This is listed very clearly in the description of our home, we also verbally cover it with every guest over the phone, so we are confused as to how Rikki was unaware. The onsite tenant has a separate unit on the property. There is a separate entrance and this tenant has NO access to any part of the vacation rental. There are no shared items, the tenant has NO access to the kitchen, laundry, garage, hot tub, etc. Everything is private. If Rikki would have called us with this concern (we have a 24/7 guest services number that is available to our guests 24 hours a day) we would have been happy to put them at ease and clarify this further. This home and neighborhood are extremely safe, and the same tenant has been living here now for almost 2 years with zero issues. We are so sorry to hear of Rikki's disappointment. We did call and email multiple times after her stay when we learned of her disappointment to try to rectify it, and received no reply :( Again, we are super sad to learn that she was disappointed :(