New Listing 2 bedroom and Loft 2 bath Summit E Bldg 8 condo sleeps 8 Steps to Eagle Lodge Chair 15

Thank you so much for the 5-star review! We’re thrilled you enjoyed the property and that the kids loved the bunk beds! We’ve also updated our team about the laundry and dishwasher pods being mixed. They’re heading to the unit to make sure everything is properly separated for the next guest. Thanks for bringing this to our attention!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of this issue. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit! We have provided more potholders in the kitchen since this guest has stayed with us.

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Thank you so much for the feedback about incomplete repairs in the unit. We are aware of the situation. Mammoth Lakes is a very small town, population 7000, in a remote, 9000 mountain locale; approximately 150 miles from the nearest city (Carson City, NV). When we have to contract repair work out to local vendors, the delays in their schedule or in receiving parts can be quite lengthy. Window glass and screens, appliances, furniture repairs, etc. can all take weeks here, as opposed to the days they may take in a city. Mammoth Five Star Lodging employs our own team of maintenance technicians (maintaining the highest staff to unit ratio of any manager in Mammoth) so that we can effect most repairs ourselves, in a timely fashion. Occasionally we encounter a problem that is beyond our scope, and we are forced to deal with vendor schedules (who are not in the hospitality business). Please know that we work hard to minimize these delays so that we can present products to you in the best possible condition for your stay. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!