Rustic River Retreat • Hot Tub • Arcade • Beach

Hi Jodi, thank you again for staying. We were very surprised by your review, especially after communicating with your mom via text the entire stay! We are very sorry to hear of all this stuff during your stay. We wish you would’ve mentioned anything to us in the continuous texts sent over your stay so that some could have been helped. Your mother had been in contact with my personal cell phone daily. We also texted your mom about our chairs being broken by a group before your stay, she was very empathetic and noted to bring lawn chairs. We have since put together lovely new Adirondack chairs for around it! After review my cleaner said the peddle boat is right by the 4 kayaks we advertise. I also verified in a text with your mom what water toys we have, as well it’s listed directly in the listing. I had the cleaners check out the arcade games as our previous guests used them and they were all functioning. All turned on and worked properly. We gladly let people know how to turn them off if they’re having difficulty. Golden tee is tricky and on top of the machine. We also have had guests use the ping pong table since your stay multiple times so we’re unsure what was broken about it? Again any messages about this stuff would have been great, especially with photos so we know! As far as the propane running out we are so sorry and reimbursed you to fill it up. I understand it’s inconvenient but my cleaners just didn’t know it was low. We have now removed the propane grill from property so that this doesn’t happen again. The windows in the main living room are tricky, they are triple paned so the inside is not accessible. We wash the inside and outside but the inner pane appears slight cloudy and unfortunately besides replace all the windows we have no way to change that. We are sorry again to hear that this property was not the best fit for your group. We invite other guests to read the rest of our 5 star reviews on this platform and other platforms (available upon request).