6/10 Aceptable
Megan E.
25 jul. 2024
Le gustó: Check-in, comunicación, ubicación
No le gustó: Veracidad del anuncio
Amazing location but needs major overhaul
Courtland was amazing to communicate with. He was prompt with his responses, provided all information needed. We rented all four homes on the property. The outdoor layout was perfect and had great flow. the proximity of the houses to each other and the outdoor amenities provided wonderful gathering spaces and memories to be made. Courtland was prompt in addressing maintenance issues included a broken a/c in the house, broken fridge in the pool house, and a few other things in the other houses. He reimbursed Us for the broken air conditioner, the boat that we rented that killed while driving, and the inaccurate bedroom count posted in the description. These things were frustrating, but due to his responsiveness, we felt these things did not result in a terrible stay. Unfortunately, two very significant issues in houses 10 and 12 were not able to be addressed while we were there. In house 12, mold was visible on multiple surfaces (around light fixtures, air vents, mirrors, ceiling), there was a very obvious smell of must/mold, and bats could be both heard in the walls around the chimney in houses 10 and 12. Near the end of the week, a bat flew out of the unsealed 1-1.5 inch gap between the wall and fireplace and into the den while we were gathered. Cortland was apologetic and verbally indicated that he would address bags and mold. If these issues can be completely and appropriately resolved, then the rentals have potential.
Megan E.
Se hospedó 7 noches en julio de 2024
