We travel to Salt Lake City frequently for work and other ventures, and have always had great experiences with VRBO. This was not one of them. Upon arriving, we turned the kitchen light on and watched a cockroach run across the counter. There were multiple spiders, webs, and dust bunnies in the corners and ceilings of the bedrooms, and vents. There was used soap in the shower, mold growing on the shower curtains, grime on the window treatments, food crusted on many of the dishes, and the internet was not working. We tried to live with it, but after finding hair, dirt, and stains in the dressers, we contacted the owners. Their email response was gracious, the internet was fixed, and they offered to have the "cleaning service" come over the next day at a convenient time for us. We called and left a voicemail to discuss our options, and never heard back from them. When we returned home the next day, there was a lady who identified herself as the cleaning lady in the house, unannounced. She was nice, and had me point out what I had noticed, and cleaned those areas. However, she left the used bars of soap in the showers, the other vents dirty, and anything I had not noticed at that point dirty. I was with my family, and didn't oversee everything as she cleaned, assuming she would see how dirty the house was, and take care of it.
While I was uncomfortable that she let herself in unannounced, identified herself as the cleaning lady, and then on her way out decided she was the owner, she was nice, so I decided to just chalk it up to having different standards of cleanliness. We left a second voicemail that day, to try and discuss our options, and again, we never heard back.
We feel like they were totally dishonest about "the cleaning company", they never returned our phone calls, and the house was frankly the dirtiest home we have stayed in. The ad also advertises new granite counters, and instead we found cracking laminate in the kitchen and no granite in the bathrooms. While this is by no means a deal breaker, the fact that they would lie on their advertisement, speaks volumes.
Our experience was very disappointing, and we would not recommend this home.