Unfortunately, our experience with this property was very DISAPPOINTING. Upon arrival, we were unable to access the main house because the keypad was completely nonfunctional. We spent several hours outside while the property representative attempted to contact the host, but the host was unresponsive. We were eventually instructed to call a locksmith, and after the additional wait, we did not get inside the property until AFTER MIDNIGHT.As a result, we effectively LOST THE ENTIRE FIRST DAY of our paid stay. We arrived as scheduled and followed the provided check-in instructions, so this was completely OUTSIDE of our control.The host agreed to reimburse the 350 locksmith service charge, but WEEKS LATER, that reimbursement still has not been processed despite being promised and approved. We also requested reimbursement for the first day that we lost due to the access issue, but the host has NOT provided a resolution or update on that request.We understand that issues can happen, but what has been most disappointing is the LACK of follow-through afterward. We paid for a FULL stay, LOST AN ENTIRE PAID DAY because we could not access the property, and are still waiting WEEKS LATER for a reimbursement that the host already agreed to provide.I would strongly recommend making sure all access arrangements are confirmed and functioning before booking for the future. We still have NOT received proper compensation for the inconvenience that was OUT OF OUR CONTROL.