Casa entera

Upstay: Family Home w Pool, Cinema & Games Room

Galería de fotos de Upstay: Family Home w Pool, Cinema & Games Room

Una piscina con sillas de descanso, una zona de barbacoa y un porche cubierto.
Una sala de estar moderna con un sofá, sillones y un comedor con mesa y sillas.
Sala de cine en casa con sillones reclinables de cuero negro, una pantalla grande y un revestimiento de pared estampado.
Una habitación con mesa de fútbol de mesa, un juego de mesa Monopoly y una figura de personaje.
Un edificio residencial de dos pisos con fachada color beige, puerta frontal roja y garaje.

Opiniones

9.0 de 10,
Magnífica

Aspectos destacados

  • Diviértete en familia

    A las familias les encanta.
  • Alberca al aire libre

    Refréscate en su alberca exterior, una opción poco común en esta zona.
  • Lugares de interés cercanos

    Walk to Shingle Creek Regional Park
10 habitaciones8 baños20 personas

Servicios principales

  • Balcón
  • Tina de hidromasaje en la propiedad
  • Alberca privada
  • Acceso al parque acuático
  • Gimnasio en la propiedad
  • Asador

Explora la zona

Ver en el mapa
Kissimmee, FL
  • Place, Parque regional Shingle Creek
    ‪1 min a pie‬
  • Place, Pioneer Village at Shingle Creek
    ‪3 min a pie‬
  • Place, Kissimmee Go-Karts
    ‪4 min en auto‬
  • Airport, Orlando, Florida, Estados Unidos (MCO-Orlando Intl.)
    ‪29 min en auto‬

Dónde vas a dormir

10 habitaciones (para 20 personas)

Habitación 31

1 cama King

Habitación 32

1 cama Queen

Habitación 33

1 cama Queen

Habitación 34

1 cama Queen

Habitación 35

1 cama Queen

Habitación 36

1 litera individual

Habitación 37

1 litera individual

Habitación 38

1 cama Queen

Habitación 39

1 litera individual

Habitación 40

2 camas individuales

8 baños

Baño 25

Tina · Excusado · Solo regadera

Baño 26

Tina · Excusado · Solo regadera

Baño 27

Tina · Excusado · Solo regadera

Baño 28

Tina · Excusado · Solo regadera

Baño 29

Tina · Excusado · Solo regadera

Baño 30

Tina · Excusado · Solo regadera

Baño 31

Tina · Excusado · Solo regadera

Baño 32

Tina · Excusado · Solo regadera

Ambientes

Cocina
Con balcón
Jardín

Información de la propiedad

Upstay: Family Home w Pool, Cinema & Games Room

Summary:

Upstay presents this newly renovated 10-bedroom home, perfect for up to 20 guests. Enjoy immersive kids' bedrooms, a gorgeous sundeck, and a private swimming pool. Located in Veranda Palms resort, guests have access to resort amenities. Host group dinners with the BBQ grill, play billiards in the upstairs lounge, or enjoy the private movie theater and games room. This home offers everything for an unforgettable stay.



The Space:

Home Features:

· 10 bedrooms, 8 bathrooms

· Smart TVs in every bedroom and both the living room and upstairs lounge

· Modern, fully equipped chef's kitchen with new stainless steel appliances

· Granite countertop island with bar-stool seating

· Monopoly themed games room with table tennis, foosball and air-hockey

· In-home movie theatre

· In-home Washer & Dryer

· Private Pool

· Patio with poolside dining area

· BBQ grill (propane delivery available)

· Complimentary WiFi

· Indoor dining table for 8 people

· A/C

· Free onsite parking

· Resort access



Guests get FREE access to the Veranda Palms Resort which includes:

- Secure gated entrance

- Large resort style swimming pool

- Children's splash zone with waterslide

- Poolside sun loungers

- Clubhouse lounge

- Air conditioned fitness facility



This newly renovated, pet-friendly home is located in the secure, gated Veranda Palms Resort, just minutes from “The Loop,” Orlando's premier shopping and entertainment destination. You’ll be only 10 minutes from Disney parks, upscale outlets, malls, and championship golf courses.



Designed with large groups in mind, the main floor boasts an open-concept layout, perfect for socializing. The spacious living room offers plenty of seating, while the formal dining area and kitchen island provide ample dining space. The fully equipped chef’s kitchen includes everything you need to prepare meals, plus an outdoor BBQ grill for added convenience.



Step through the sliding glass doors to a furnished sundeck featuring a private swimming pool, and additional dining space—ideal for casual meals or snacks in the sun.



On the main level, you’ll find three luxurious bedrooms: a King bedroom with an ensuite bathroom, and two Queen suites (one with its own ensuite). The upper floor hosts seven additional bedrooms, including themed rooms kids will love! The Alligator Room features a slide, mood lighting, and custom murals, while the Fairytale Room brings children’s imaginations to life with its immersive, storybook design.



For even more entertainment, the second-floor lounge includes a games room with a billiards table, table tennis, a foosball table, air hockey, and arcade games—perfect for family fun. The private movie theater offers the ultimate movie-watching experience right at home.



This home also includes all the comforts you need, such as in-home laundry machines, central air conditioning, complimentary Wi-Fi, and free on-site parking. Whether you’re here for a Disney getaway or just to relax, this home has everything you need for an unforgettable stay!



Veranda Palms is a family friendly gated resort in the Kissimmee area of Orlando, surrounded by the Shingle Creek Preserve; yet only minutes away from world-famous attractions, sun-soaked golf courses, countless shops and restaurants. You'll have endless entertainment options right at your doorstep. It is ideally located for all amenities and is in close proximity to Walmart and Target superstores. Resort facilities include a newly renovated clubhouse with large communal pool; children’s splash playground with waterslides; a fully equipped gym with cardio and weights facilities; a large sundeck with lounge chairs plus shaded sitting areas.



As experienced hosts with hundreds of happy guests and many 5-star reviews, We’re excited to invite you to our beautifully designed home—perfect for your family or group of friends. We can’t wait to help you create lasting memories here! Get ready to start your adventure—book your stay now!



Like what you see? Add this home to your wish list for a future getaway!



Guest Access:

PARKING - Vehicles are to be parked in designated parking areas only. The house has parking spaces for 3 vehicles, any overflow can park at the clubhouse. Cars parked in the street are subject to fines or being towed. Please note that buses, RVs, trailers, and boats are prohibited in the community. Parking is also allowed outside the pool area, using the side parking spaces and is subject to availability.





RESORT - You're provided with complimentary access to the Veranda Palms Clubhouse. They're open from 9:00am to 9:00pm and have a number of amenities, including a pool, water slide, fitness center, and lounge. Please present your reservation to gain entry.



The Neighborhood:

Veranda Palms is located in a fantastic location, easily reached from highway 192 where you will find a vast selection of shops and restaurants. Just 3 miles from Old Town Kissimmee, a great family night out. Just 7 miles from Disney Springs and 6 miles from the Loop Kissimmee, where there are many dining and shopping options along with a Regal movie theatre.



Getting Around:

Veranda Palms, near Kissimmee is a relatively new resort located just off Highway 192 at the end of Seven Dwarfs Lane. It is ideally located for all amenities and is in close proximity (3 minute drive) to dozens of bars and restaurants, from steak houses to pizza parlours, and the huge Walmart and Target superstores. You certainly will not want for anything here. Veranda Palms is also just a short stroll away from the wonderful Shingle Creek Nature Reserve which transports you back to the Florida of the 1800's with its array of nature trails, playgrounds and lakes and streams where you can Canoe and Kayak at your leisure.



Other Things to Note:

• For a smooth and secure check-in experience, all guests may be required to complete ID and Enso Boarding Pass verification before arrival. Check-in instructions will be shared once verification is completed. Thank you for helping us ensure a seamless stay!

• Please note that pool service is scheduled weekly and may occur during your stay. It's a brief visit to keep the pool clean, and technicians will only access the pool area.



Pet Friendly:

• Pets are welcome. A maximum of two pets under 60 lbs each is allowed. A pet fee of $139 per pet will be added if pets are included at booking. If pets are not declared during booking, the applicable fee will be charged separately. Please note the booking platform only allows one pet to be selected; if bringing a second pet, the additional fee will be collected after booking.



Additional Service:

• Pool and hot tub heating are available upon request and are not included in the booking price. The fee is $45/night per service or $79 night for both, with a 2-night minimum. At least 24 hours’ notice is required if you would like to add this service.

• Planning a BBQ? A propane tank is available for a one-time $69 charge. Please let us know at least 24 hours in advance so we can have everything ready for you to enjoy the grill.

• Rent a Pack 'n play for $39 (one-time fee)

• Rent a highchair for $29 (one-time fee)

• We offer mid-stay cleaning for reservations over 3 days in duration. This service is an additional cost an must be arranged ahead of time.



House Rules

1. Parties, events and smoking/vaping are prohibited in or around our property.

2. Please check-out on time. Late departures will result in a charge for each additional hour the property cannot be accessed for turnover.

3. Large messes will result in an additional cleaning fee. Please clean up after yourselves and your pets.

4. Firearms and weapons are strictly prohibited on the property.

If any of these house rules are broken, you and your group may be subject to additional charges or be requested to vacate the property immediately without refund.



Interaction with Guests:

We work with a team of dedicated hospitality professionals who will assist us in providing you with 5-star quality service. Your recommendations and questions are important to us and we're here 24/7 to assist you. Please don't hesitate to reach out to us at any time.

Agrega fechas para ver los precios

Propiedades similares

Reglas de la propiedad

Hora de inicio del check-in: 16:00

Edad mínima para rentar: 18

Hora límite del check-out: 10:00

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Niños

Se permiten niños: edad mínima de 0 a 17 años

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Eventos

No se permiten eventos

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Mascotas

Se aceptan mascotas

Charge may apply

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Fumar

No se permite fumar

1. Parties, events and smoking/vaping are prohibited in or around our property. 2. Please check-out on time. Late departures will result in a charg...

Información importante

Información importante

No. de propiedad: 4128223vb
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
Esta propiedad acepta efectivo
No se permiten fiestas ni eventos de grupos
Ideal para estancias largas
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrían no ser adecuados para niños; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.

Información de la zona

Kissimmee

Esta casa de vacaciones se encuentra cerca de parques temáticos y cerca de un parque acuático, en Kissimmee. Aquellos que deseen hacer una actividad pueden ir a Club de golf Mystic Dunes y Club de golf Arnold Palmer's Bay Hill Club & Lodge, mientras que quienes quieran ir de compras pueden visitar Complejo de entretenimiento Old Town y Centro comercial outlet Orlando Vineland Premium Outlets. ¿Viajas con niños? No te pierdas Resort de Walt Disney World®, o asiste a un evento o partido en Complejo ESPN Wide World of Sports.
Sección del mapa
Kissimmee, FL

Qué hay cerca

  • Parque regional Shingle Creek - A 1 min a pie - 0.1 km
  • Pioneer Village at Shingle Creek - A 3 min a pie - 0.3 km
  • Wat Florida Dhammaram - A 17 min a pie - 1.4 km
  • Kissimmee Go-Karts - A 4 min en auto - 2.4 km
  • Minigolf Congo River Golf - A 4 min en auto - 2.4 km

Medios de transporte

  • Estación de tren Kissimmee - 18 min en auto
  • Poinciana Station - 19 min en auto
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 13 min en auto

Restaurantes

  • ‪McDonald's - ‬A 4 min en auto
  • ‪7-Eleven - ‬A 8 min en auto
  • ‪Chick-fil-A - ‬A 5 min en auto
  • ‪Medieval Times Dinner & Tournament - ‬A 5 min en auto
  • ‪Steak 'n Shake - ‬A 5 min en auto

Preguntas frecuentes

¿Hay alberca en Upstay: Family Home w Pool, Cinema & Games Room?

Sí, la propiedad cuenta con alberca al aire libre.

¿Cuánto cuesta hospedarse en Upstay: Family Home w Pool, Cinema & Games Room?

Al 18 sept. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Upstay: Family Home w Pool, Cinema & Games Room el 29 ago. 2027 serán a partir de $4,139 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.

¿Upstay: Family Home w Pool, Cinema & Games Room acepta mascotas?

Sí, se aceptan mascotas en la propiedad.

¿Cuánto cuesta el estacionamiento en Upstay: Family Home w Pool, Cinema & Games Room?

Hay estacionamiento disponible en la propiedad.

¿A qué hora es el check-in en Upstay: Family Home w Pool, Cinema & Games Room?

Hora de inicio de check-in: 16:00.

¿A qué hora es el check-out en Upstay: Family Home w Pool, Cinema & Games Room?

El check-out es a las 10:00.

¿Dónde se encuentra Upstay: Family Home w Pool, Cinema & Games Room?

Esta casa de vacaciones para toda la familia de Kissimmee queda a menos de 3 km (2 mi) de Parque regional Shingle Creek, Mercadillo 192 Flea Market y Lago Cecile. Centro turístico Give Kids the World Village y Cena con espectáculo Medieval Times también se encuentran a 5 km (3 mi).

Opiniones

9.0

Magnífico

Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 13 de 19 opiniones
Puntuación de 8, es decir, Bueno. Basada en 3 de 19 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 2 de 19 opiniones
Puntuación de 4, es decir, Malo. Basada en 0 de 19 opiniones
Puntuación de 2, es decir, Terrible. Basada en 1 de 19 opiniones

9.4/10

Limpieza

8.6/10

Check-in

8.2/10

Comunicación

8.8/10

Ubicación

8.8/10

Veracidad del anuncio

Opiniones

Opinión verificada

8/10 Buena

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
This was a spacious home to serve our team needs while in town for volleyball nationals. Parking was the only issue. With multiple families traveling there were six cars total and only two cars can park in the driveway. Overflow parking nearby was almost always full so it posed a very big problem for us. Otherwise, no issues at all. Clean, spacious and good communication. * washcloths not provided
Se hospedó 4 noches en junio de 2026
Respuesta de VrboOwner, el 14 sep. 2026
Thank you for sharing your experience with us, Amber. We're glad to hear that Upstay met your team's needs during the volleyball nationals and that you found the home clean and spacious. We understand that parking can be a challenge, especially with multiple families, and we appreciate your feedback on this matter. We strive to provide a comfortable stay for all our guests, and we will look into ways to better communicate parking options in the future. Regarding the washcloths, we apologize for the oversight and will ensure that this is addressed for future guests. We hope to welcome you back for another stay!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Lots of room.
Se hospedó 3 noches en mayo de 2026
Respuesta de VrboOwner, el 9 jun. 2026
Thank you for your feedback, Sonia! We're glad to hear that you found the space to be ample during your stay. We always aim to provide a comfortable environment for our guests, and it’s great to know that you enjoyed the roominess of Upstay. We hope to welcome you back for another visit in the future!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Our family really enjoyed our stay. Everything was great and we will be back
Se hospedó 4 noches en junio de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Gorgeous property and great communication. It was a wonderful trip that met all of our needs. I will absolutely rent this house again!!
Se hospedó 5 noches en octubre de 2025
Respuesta de VrboOwner, el 27 oct. 2025
Thank you for your kind words, Christy! We're delighted to hear that you found our property gorgeous and that our communication met your expectations. It’s wonderful to know that your trip was enjoyable and that we could accommodate all your needs. We would love to welcome you back anytime—your next stay is just a booking away!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Absolutely loved our stay! The home was beautiful and very spacious. The kids who stayed with us loved the themed rooms and the nice pool and hot tub. We plan on returning next year for our yearly trip. Can't recommend enough!
Se hospedó 9 noches en septiembre de 2025
Respuesta de VrboOwner, el 30 ene. 2026
It’s wonderful to hear that you absolutely loved your stay with us! We take great pride in providing a beautiful and spacious home for our guests, and it’s fantastic to know that the kids enjoyed the themed rooms and the pool and hot tub. Your plans to return next year truly make us smile, and we can’t wait to welcome you back for your yearly trip. Thank you for the high recommendation!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great house!! Just as described Very spacious & really well maintained!!
Se hospedó 6 noches en agosto de 2025
Respuesta de VrboOwner, el 28 ago. 2025
We’re thrilled to hear that you enjoyed your stay at our home in Kissimmee! It’s wonderful to know that you found the house spacious and well-maintained, just as we strive to provide for our guests. Thank you for taking the time to share your experience, and we hope to welcome you back for another great stay in the future!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Property was exactly as described. Perfect for our group to stay at for a long weekend. Our family had a wonderful time! The kids had a great time at the home and using the resort amenities. Very close to the main clubhouse as well.
Se hospedó 4 noches en agosto de 2025
Respuesta de VrboOwner, el 10 sep. 2025
Thank you for your wonderful review, Rachel! We're thrilled to hear that our property met your expectations and that your family had a fantastic long weekend. It's great to know the kids enjoyed both the home and the resort amenities. Being close to the main clubhouse is definitely a plus! We hope to welcome you back for another memorable stay in the future.
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

This was a perfect trip

The house was nice ans neat the neighbors is so friendly and helpful I will recommend stay
Se hospedó 4 noches en abril de 2025
Respuesta de VrboOwner, el 19 jul. 2025
Thanks Sally for the recommendation. We are happy you found the place great. Providing a stay that meets our guests' expectations is always our goal! See you again next time.
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
We couldn’t have asked for a better accommodations. There were ten to my family and more than enough room. The house was CLEAN and very convenient to all the places we wanted to see. Our host Renata was great. when ever I texted her with my silly questions and she responded quickly. Highly recommend this property.
Se hospedó 7 noches en noviembre de 2025
Respuesta de VrboOwner, el 24 nov. 2025
Thank you, Lou Ann, for your wonderful review! It brings us so much joy to hear that you and your family had a fantastic stay at Upstay. We take great pride in maintaining a clean and spacious environment for our guests, and it’s great to know that it met your needs. Renata is indeed a gem, and we’re glad her quick responses made your experience even better. We appreciate your recommendation and hope to welcome you all back for another memorable trip!
Opinión verificada

8/10 Buena

Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
Had some issues with Upstay waiting until 4pm before sending me the actual address. Instead of waiting at the airport we could have been driving to the rental house and been there right at 4pm.
Se hospedó 7 noches en enero de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Check-in is congested because you have to go through the security gate. Kitchen was great - two refrigerators (we had one for food and one for drinks). It also has two dishwashers, but we only used one. Stove worked well. Could use some bigger pots and pans when you are cooking for large groups. The host was awesome, answered questions very fast and responded to any needs we had immediately.
Se hospedó 7 noches en julio de 2025
Respuesta de VrboOwner, el 22 ago. 2025
Thank you for your detailed feedback! We’re glad to hear you enjoyed the well-equipped kitchen and that it worked well for your group. We appreciate your note about adding larger pots and pans—we’ll certainly look into that to make cooking for big groups even easier. It’s also wonderful to know our team was able to respond quickly and support your stay. We’d be happy to host you again anytime!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Check-in was easy and clear. The home was clean and inviting. The super host was quick to respond to any questions, and checked in with us as well. The pool and hot tub were clean, and the safety gate was highly appreciated. The kitchen was well stocked with dishware, utensils, cups, pots, and pans. 2 refrigerators worked well for our 2 families, and 2 dishwashers made keeping up with the dishes easy. Washer and dryer on both floors were a great bonus! It is 20-30 minutes to Disney depending on traffic and 30-40 minutes to Universal. Shopping and restaurants were close. Highly recommend Target over Walmart! Walmart was crazy busy and shoppers were rude. However, Target was a nreath of fresh air, fewer people, with all the same things as Walmart, including full supermarket, and Target is closer! Property staff were nice, and security was great.
Se hospedó 10 noches en diciembre de 2025
Respuesta de VrboOwner, el 29 dic. 2025
Thank you for sharing your experience with us! We're delighted to hear that you found the check-in process easy and that the home met your expectations. It’s great to know that you appreciated the cleanliness and the inviting atmosphere we strive to create. We’re especially glad that the pool and hot tub were to your liking, and that the safety gate provided peace of mind for your families. Having two refrigerators and dishwashers certainly makes it easier to accommodate larger groups, and we’re happy to hear that the laundry facilities were a bonus for you. Your tips about the local shopping options are invaluable, and we appreciate your recommendation of Target! It’s always nice to hear that our guests found the location convenient for their needs. Thank you for highlighting our team’s responsiveness and the security measures in place. We hope to welcome you back for another stay in the future!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
My family and I stayed here 09/21-09/26/25 and it was wonderful. 6 Adults, 4 kids, and a dog with plenty of space and privacy. The pictures are an exact reflection of the house. The kids called it “The Holiday House” and they had a blast; especially being able to swim everyday. The owner Renata and her hosts John and Carolina were all amazing from check in to check out. They addressed any and every question/concern promptly and with kindness. We did encounter a couple of weird security workers at the gate. However, I wouldn’t let that stop me from returning, and I highly recommend. You won’t be disappointed!! Oh, and the reviews about the worn out furniture is old. It has been updated.
Se hospedó 5 noches en septiembre de 2025
Respuesta de VrboOwner, el 16 oct. 2025
Thank you for sharing your experience with us! It brings us so much joy to hear that you and your family had a wonderful stay at Upstay. We’re glad the space was perfect for your group, and it’s fantastic that the kids enjoyed the pool so much—“The Holiday House” sounds like a fitting name! We appreciate your kind words about our team. Renata, John, and Carolina are dedicated to ensuring our guests have a seamless experience, and we’re happy to know they were able to assist you promptly. We’re also grateful for your feedback regarding the security staff; we’ll keep that in mind as we strive to improve every aspect of our guests' experience. It’s great to hear that you noticed the updates to the furniture as well. We look forward to welcoming you back for another memorable stay!
Opinión verificada

6/10 Aceptable

Le gustó: Check-in
No le gustó: Comunicación y veracidad del anuncio
We had issue with toilet and ac Couches were so old and worn out In very bad shape We did called and inform them
Se hospedó 5 noches en julio de 2025
Respuesta de VrboOwner, el 1 sep. 2025
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly with the toilet and air conditioning. We appreciate you bringing these matters to our attention, as we strive to maintain a comfortable environment for all our guests. We are currently in the process of addressing the condition of the couches to ensure they meet our standards. Your input is invaluable, and we hope to have the opportunity to provide you with a better experience in the future.
Opinión verificada

2/10 Terrible

Le gustó: Limpieza
No le gustó: Check-in, comunicación, ubicación

Beautiful house, terrible experience

The house is as advertised, was clean and fit our family comfortably. However, the resort is a nightmare, and Upstay is difficult and frustrating to work with. Their payment portal is not linked to VRBO and is difficult to use with threats to cancel the reservation without refund at each step of the 2 payments (bank flags transactions as fraud). There is a separate charge to heat the pool/hot tub (the pool doesn’t heat, and hot tub only heats when the jets are on so it gets too hot too quickly, but cools off completely within 3 minutes of the jets turning off for 60/day). The host didn’t provide the door code with the check-in instructions (the cleaning crew gave it to us as they exited at check in time!) The resort doesn’t have enough parking, so if you need more than 2 cars to get your family of 19 to the house good luck not getting towed- we parked a 3rd car in the driveway overhanging the sidewalk to load suitcases at check-out, and a tow truck hooked up to tow it out of the driveway mid-checkout! Also, the listing says checkout at 11:00 and I confirmed with the host 1 week in advance of our reservation, but the night before checkout the host tried to change check-out time to 10:00. The resort pool code was never given to us- the remote host kept insisting that it was a manual latch without a code contrary to reality. We will never book with Upstay again, terrible experience.
Se hospedó 4 noches en junio de 2025
Respuesta de VrboOwner, el 27 nov. 2025
We appreciate your feedback and are genuinely sorry to hear about the challenges you faced during your stay. While we’re glad to know that you found the house clean and comfortable for your family, we recognize that the issues you encountered with the resort and our communication were frustrating. We understand how important it is for our guests to have a seamless experience, and we apologize for the confusion regarding the payment portal and the door code. We are actively working to improve our processes to ensure that future guests do not face similar difficulties. Regarding the pool and hot tub heating, we appreciate your input and will look into clarifying the usage instructions to avoid any misunderstandings. We also regret the parking situation and the miscommunication about the checkout time. Your experience is not reflective of the standards we strive to uphold, and we will address these concerns with our team. Thank you for bringing these matters to our attention. We hope you might reconsider and give us another chance in the future.
Opinión verificada

8/10 Buena

Se hospedó 3 noches en octubre de 2025
Opinión verificada

6/10 Aceptable

Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
Se hospedó 5 noches en junio de 2025
Opinión verificada

10/10 Excelente

Se hospedó 3 noches en abril de 2025
Opinión verificada

10/10 Excelente

Se hospedó 6 noches en marzo de 2025

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Anfitrión: Upstay

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Upstay provides modern vacation homes and urban retreats with 5-star hospitality. Our promise is to provide exceptional experiences by offering anticipatory hospitality services and innovative spaces that inspire and delight our guests.

Idiomas:

inglés, español, portugués

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