TreeLicious | Jacuzzi, Cozy Chalet close to Slopes

Tierra Grau asked for Full credit due to minor clean (little stain on glass and a few crumbs within sink). We told her kindly that we can have our team handle that but she would not allow us to fix those items. She checked out and stayed at a hotel. She messaged us at midnight. I reached out to VRBO to ask best next steps and they insisted to not reach back out because she was threatening us and accusing my team. Very difficult guest that would not stop until she received refund. We did everything to help and my team did a thorough check and was not deserving of the credit she requested. Very disappointing and frustrating. VRBO reviewed photos and said "this was not deserving of credit; Let us handle her."