The Aspen Mountain Residences [Formerly Hyatt Grand Aspen] at Owner Direct Rates

Thanks for the nice review Scott. Much appreciated. Just to be clear for all future bookings, this listing is for a studio unit. We had a very unique situation where we upgraded you to a full 1BR unit at no additional charge. I'm so happy you enjoyed it! The 1BR units, which can be booked on this site, are really awesome. You get the studio unit plus a living/dining area and gourmet kitchen! I look forward to working with you again to book that return trip! Tami

Thank you for the nice review Chris, and I'm so happy you had a great experience! I hope to have the pleasure of booking a return trip for you in the future as you have been terrific to work with! Tami

Thank you for the nice review Ellen. I hope to have the pleasure of booking a return trip for you in the near future. Tami

Thank you for your nice feedback Simon, and I'm so happy you enjoyed your stay! I hope you'll decide to return in the near future, and if so I hope I'll have the opportunity to work with you once again. Tami

Thanks for that nice review Glenda, which also made me laugh! I'm so glad you enjoyed your stay, and hope I'll have the pleasure of working with you again some time to book a return. Tami

Thank you so much for taking the time to submit a review, especially with all you are dealing with. I wish you both the best, and please do contact me again when you can plan a return trip. I will take very good care of you! Tami

Hi Scott - Thank you for that very nice review! I'm so glad you enjoyed your stay, and I hope to have the pleasure of working with you to book a return trip in the near future. Tami

Thank you for that very nice review Melissa. It was a pleasure working with you, and I'm happy you had a good experience and hope to have that pleasure of working with you to book a return trip some time in the near future. Tami

Thank you for the nice feedback Lynne. It is always such a pleasure to work with you, and I look forward to next time! Warmest Regards, Tami

Thank you for leaving your review Robert. I'm happy you were pleased with several aspects of your stay, and sorry you were not pleased with all aspects. In regard to the rate you paid, the roughly $900/nt included all of the taxes for both the town of Aspen as well as the State of Colorado, and the VRBO booking fee. What is left to flow through to the owner is about $700/nt. In regard to the resort fees, while I have no control as an owner over the amount charged, we own at several properties, and the resort fees charged at this property are very much in line with the industry standard for luxury residences. The amounts were quite a bit lower prior to the pandemic, but unfortunately have gone up everywhere since. That being said, I am very sorry you experienced issues with the hot tub and fire pit and I will facilitate your receiving a refund for the $40/nt resort fee you paid during your stay. The resort is closing for 2 months as of tomorrow, to complete renovations on the units, so as of the June reopening, all units will have new furnishings, fixtures, and decor. About half of the studio units in the building do not have a patio or balcony, so if that is important to you, and you would consider returning in the future, I would encourage you to reach out to me prior to booking, to inquire as to whether the unit that is available has one or not. Again, I apologize for the issues you had while in residence, and thank you for taking the time to document them. Tami