Cozy Modern House by Magnolia, TCU & Downtown FW

Our property is most definitely not an apartment; it is a duplex in a residential neighborhood in the historical part of Fort Worth. Bars over the windows are a very common thing to see in the older suburban areas surrounding the city as it's how they were built and has nothing to do with it not being a safe area. Furthermore, you did not let us know of any problems during your stay aside from there not being an iron at the property. We offered you many resolutions, none of which you took us up on. As far as the lizard, yes, it was in the bottom of a cabinet above the microwave and just below the ceiling. The cabinet does not store anything available to guests, is 8 feet high, and required a chair to even access and see into; which is also why the lizard had been missed by our cleaners. Needless to say, it has been taken care of. The patio set has since been disposed of and we do appreciate you letting us know about that. The other picture was the INSIDE of the intake vent that is also 8 feet off the ground and near the ceiling. That has also been taken care of. It wasn't until the morning of your departure that you began with complaints and demanded a full refund. When we told you we would be willing to give you a $100 refund (for the lizard and the patio set, which we did), you stated you would be leaving a negative review. We are not in the business of buying good reviews and wish you had let us know about these things before your stay was complete. Waiting until a few hours before checkout does not reflect positively on your true desire to have the issues resolved, and instead looks like an attempt to demand a refund with the threat of a bad review, not to mention, it leaves us in a bind and gives us no means of reconciling the issues while you were there.

Thank you so much for your kind words! We love that you enjoyed our place so much and the care we've taken to make sure guests have everything they need. We look forward to hosting you again!