6/10 Aceptable
Julie M.
18 oct. 2025
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
I'll start by saying this room was everything pictured on site. The resort itself needs some elevator improvements. Here's some pros and cons to my travel.Cons: The host didn't send my room code in my boarding pass. I arrived at the resort a little after 6pm, checked in with the officer and then asked for my room code. He responded with, it should be listed from your host on your boarding pass. We both looked & couldn't find it anywhere. It took almost 2 hours to finally get someone to answer the phone. I left text messages & voicemails. Finally the sweet lady working the front desk called from her phone & a lady named Layken answered. She was able to give me the code to enter our room. To me, this issue should have resulted in more than I'm sorry but so far that's all I've gotten. The officer and I filed a complaint that night.Upon arrival, we didn't need a code for the parking gate b/c it was broken. During our stay several elevators were broken. Just so happens that also the only elevator from resort )without crossing the main hwy) was broken the night before we checked out & still broken the morning of. I walked around the parking garage from level 2 to ground so I could pull my car around to load it. Thankfully I wasn't walking up to level 5! The pool was ice cold on Thrs Oct 16, 2025 while it was 85 degrees outside. Extra fees were 50 to be refundable if needed & amenity fees that VRBO doesn't cover.PROS: The staff was very friendly. The room & view were great.
Julie M.
Se hospedó 3 noches en octubre de 2025
