8/10 Buena
Melissa M.
25 jun. 2021
Le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
No le gustó: Check-in
Great vacation!
The property was great however there were two things that bothered us. First the check in process would have been fine if the lady working the front desk was not screaming at other guests while helping us. When I say screaming I mean yelling at them and telling them what to do and then following it up by saying to us “I did not get enough sleep last night”. It was very inappropriate and is not the way any guest should be spoken to and is not the way we should have to start our pricey vacation. I know that was not the hostess fault but something had to be said about that process. The last thing was that when we went to pick up a spoon there was gunk all over it like it had never been washed. We immediately threw everything in the sink and washed it. I felt like the property was clean other than that, the location could not have been better especially if you have small kids. You have your own direct access to the pool and all of the amenities without having to use elevators and lug your beach items up and down. Our kids loved it and we will be booking for next summer! Thank you for the great stay! I would have given 5 stars if it wasn’t for those two small things! Great property for sure!
Melissa M.
Se hospedó 4 noches en junio de 2021
