☆TheOldTownObservatory™☆—Penthouse Style 2/2 ^Top Floor^ —VIEWS!

I always encourage guests to contact me right away if they have any questions or concerns. Laundry information is listed in the property description, under “General”. Washing Machine and Clothes Dryer are both listed as “Coin-Op”, and “just down hall” to disclose they are located in the nearby laundry room and have a nominal cost. I was happy to welcome Shawna as a 1st time VRBO guest, and it’s understandable she may have overlooked this info prior to booking. The laundry facilities also include a large sink for hand washing, and convenient folding tables. The floor directly below also offers machines accepting debit cards. I’m glad the great location was so enjoyed, and proximity to amazing amenities. I also highly appreciate Shawna’s acknowledgement of our customer service!

I’m sorry Mike had this experience. Although he is in his 70s, guest of all ages have enjoyed their stay here— see our other great reviews! Prior to their stay, the property was meticulously cleaned, including all flooring vacuumed and mopped. Mike only complained of the floors being dirty 2 full weeks into his stay, after use by him, his wife, and family/friends— In response, (and as a 1-time courtesy), I sent cleaners at my expense to re-clean the floors. Mike’s wife suggested I demo and replace all tile flooring as a result of slight unevenness of the natural slate stone— In response, I offered to install rugs to alleviate “trip-hazard” fears (this was ignored). Guest concerns extended to the TV— In response, I purchased and personally installed a Brand New 55” 4K SmartTV and provided a subscription to Amazon Prime Video. And concerns extended to a neighbor putting a trash bag in front of her door (guests had repeatedly expressed frustration to the on-site managment office prior to informing me)— In response, I immediately and politely contacted the neighbor, who agreed to keep it inside. I had not heard of any noise concerns until now. Despite addressing each and every issue raised, and having been assured of what a wonderful stay they had, I was very surprised to see that my efforts were not enough to change their experience.

Thank you for your feedback, Tricia. I'm glad you had a great stay and were able to enjoy the location and all the exciting activities here! As promised, I immediately invested $100s more in kitchen supplies – There is even a wok now available for stir fry! New pool towels available for guests too! Thanks for your detailed review, it will certainly help future guests. Please be sure to reach out out during your stay next time so I can address your requests on the spot! We love when guests recommend the property! It was awesome to have you.

Thank you for your feedback, Lisa. I'm glad you had a comfortable stay and were able to enjoy the great Scottsdale location. You don't have to purchase any additional kitchen supplies, I am happy to provide them for you upon request! Please let me know about anything at all in the future so I can help. I added verbiage to our welcome letter, making sure that the future guests are aware to simply contact us. The kitchen contains complete a set of silverware, glasses, plates & bowls, pot & pan, measuring cup, cups for the pool, and more. I will be upgrading our kitchen supplies further prior to the next guest check in. We love when guests recommend us to friends! It was a pleasure having you.