Panoramic Paradise - Ocean Walk

This is confusing and disappointing all at the same time. The listing for this property clearly states that no more than 8 people can stay in the condo, but the guest showed up with 9 people. I wanted to be sensitive to the situation, as the guest explained that she was having a family reunion, so I allowed all 9 people to stay. There is a perfectly good sleeper sofa in the condo, which the guest used, but they also wanted an inflatable mattress, so I went out of my way to have one delivered to the guest. It works fine, so I imagine that it was a user error. There is salt and pepper in the cabinet above the microwave, but no one ever asked, so I didn't have the opportunity to tell them. The email sent to the guest explained how much toilet paper, paper towels, etc would be there when they arrived, so if the email would have been thoroughly read, they would have been better prepared.

This is frustrating because the guest called me when they were checking in and were having issues with security being rude. I immediately diffused the situation by calling the building manager and reporting the issue that the guest was having. The security guard must have been having a bad day, because he is usually very nice. He was reprimanded and apologized to the guest. She called to tell me that he apologized and that she had no issues with me or the property itself. As far as the desk staff, they are very polite and accommodating. I deal with them on a daily basis and they are great! I go above and beyond for every guest to ensure a great experience as I did in this situation.