We wanted to love this place, but it fell short. First impresion: the yard hadn't been maintained, concerned about ticks, I text the management company. They did mow the next morning, which we appreciated. Night one someone took a shower and water started pouring down to the 2nd floor. They said they'd send somone out. The next day they told us the shower was a known issue, and it was scheduled to be fixed after our stay...not mentioned prior to our booking, so we were short a much-needed shower. Easter morning we woke up to rain leaking into my suitcase from the ceiling. I was told that they would send someone out immediately, but no one ever came. They advertised the hot tub being emptied and sanitized between visits, but the water isn't treated. Within 2 days the water smelled and was turning turn green. The rugs were filthy and had not been vacuumed. The main floor couch frame was completely broken. Multiple shower liners were brown and moldy along the bottom. The exterior basement doors had locking issues, we took turns waking up to check that our kids were safe. The cabin had minimal lighting, it was so dark, opposite of the pictures. I could go on and on: dirty pans, dirty linens, lack of silverware, dust, broken picnic table. We reached out to management prior to leaving a negative review and they weren't interested in discussing our grievances. The cabin you get for the price is laughable. It's a bummer that our trip to the Great Smoky Moutains turned out not so grea