Overall, we had a great stay for the week for our first time in Puerto Rico. The host was extremely responsive and very accommodating for the most part. Initial walk through we noticed a lot of dirty aspects - dead bugs & cockroaches in the cabinet with pots & pans, and found some dead roaches actually in the pots, so we cleaned everything before using it. The AC in the main master room was broken when we arrived,but the host was able to send someone the next day to get it turned on, but we could not adjust the settings at all and was told someone would be there to fix it the day we were leaving. The sinks in the master room did not work, only trickled water. The back up battery for the house was not working (which we were informed of before our stay) and was told because of this we could use the acs and fans throughout the day, but then was told we were using too much energy so needed to shut them off. The pool and outdoor pool room with games kept our kids occupied for the whole stay. There were signs in each bathroom that we could not flush toilet paper, so we had to discard used toilet paper in the trash, which we found very unsanitary. The beds were comfortable, but there being no ac in the living room / kitchen made it so our guests hung out in their rooms instead of all hanging out together in the common space just to be comfortable. The neighborhood was nice and we felt safe at this location.I would give the host herself a 5 rating, but the house I would rate a 3.