Ocean-view condo with beach access, WiFi, pool, washer/dryer, & AC

Hi Faith, thank you so much for your kind words and for sharing your experience. We’re thrilled to hear that the condo was a great fit for your family and that you enjoyed the beach and pool access. We’re sorry to learn about the issues with the appliances during your stay. We're glad that our team could respond quickly, even though we weren’t able to resolve everything immediately. We are actively working on fixing the washing machine, oven, and refrigerator issues to ensure they are in good working order for future guests. Thank you for your patience and understanding. We’re pleased to hear that despite the bumps in the road, you were able to create some wonderful memories. If there’s anything else we can assist with or if you have any further feedback, please don’t hesitate to reach out. Thank you for staying with us.

Thank you for taking the time to share your detailed feedback, Nick! We're truly sorry to hear about the issues you experienced with the air conditioning and humidity during your stay. It’s understandable how the mildew smell and dampness would have impacted your comfort, especially with children involved, and we sincerely apologize for the inconvenience this caused. We also regret that you were not informed about the central air situation prior to your arrival and that our customer service team was not as helpful as you expected. Your experience does not reflect the standard we strive to uphold, and we appreciate you bringing this to our attention. Please know that we are actively working with the local team and the homeowner to address these concerns and ensure better communication and resolution moving forward. We value your loyalty to Seaspray and hope that, despite this experience, you’ll consider giving us another chance in the future.