My parents and I traveled into town for two family funerals, and were so grateful for a place to stay on short notice! Aila was communicative, kind, and responsive. The lower level unit was private, clean, and spacious, and I enjoyed the contemporary decor. The living area was spacious and included a large, comfy sofa in front of a TV with a wood stove to the side and a small table with stools where 2 could comfortably eat. I found the beds in both bedrooms to be quite comfortable, and it was quiet & dark during the night hours. I slept well! The entrance is definitely quite steep (first step is a doozy), but my parents were able to navigate ok. This would be a concern for anyone with limited mobility. My father was worried that a basement unit would be musty, but the air smelled fresh and the furniture felt new! Both bedrooms had shelving/open closet areas. Bring your own hangers if you need to hang formal attire. Our only trouble was the bathroom - the previous tenant had apparently busted the shower door off the hinges. Aila let us know as soon as she knew, and had it fixed a few hours after our arrival. The shower was also out of shampoo and body wash, and had some staining around the base. Aila was apologetic, made a repair promptly, and graciously offered us a later check-out free of charge for the trouble.