Okanagan - The Big Space on Chase

Hello Alida, thank you for your kind review! We're so glad you had a pleasant stay and that the updates made a positive difference. It’s great to hear the space worked well for your family, especially the kids! We appreciate your feedback and hope to welcome you back in the future.

Thank you so much for sharing your experience with us. We're delighted to hear that the home was spacious and enjoyable for your children, and that the gazebo lived up to your expectations. We appreciate your feedback about the updates like the microwave and doorknob replacements, as well as the prompt maintenance assistance you received. Thank you also for letting us know about the dog hair on the outdoor chairs and the condition of the cushions to help improve for future guests. We hope you'll give us a second chance to better serve you.

Hello Alta, Thank you so much for taking the time to share your feedback following your stay. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of the issues so that we could take the appropriate steps toward a resolution. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service. We are glad your received compensation for the inconvenience you experienced and hope to host your future vacations.