The Emerald Escape: Moody emerald loft near the lake.

Thank you for your detailed feedback. We’re truly sorry that your stay didn’t meet expectations, especially since it was meant to be a relaxing getaway. The internet outage you experienced was the result of a provider issue that unfortunately occurred during your stay. As this is a brand-new unit, we are still working through a few initial setup challenges, and we regret that this directly impacted your experience. We understand how frustrating it must have been to spend valuable time troubleshooting and waiting for solutions, and we apologize for the inconvenience and the delay in our communication. While we did our best to provide a temporary hotspot, we recognize that it did not deliver the reliability you needed. We also appreciate you bringing the odor concern to our attention. This is not the experience we want for our guests, and we are actively addressing it to ensure the space is comfortable throughout. Regarding the smaller details you mentioned, such as lighting, towels, and the check-in/out guide, your feedback is incredibly helpful. These are items we are already working to improve so future guests have a smoother and more enjoyable stay. We strive to provide a comfortable and well-appointed space at a value that compares favorably to larger, higher-priced accommodations in the region, and we’re sorry we fell short during your visit. Your input is genuinely appreciated and will help us continue improving. Thank you again for your honest review.