Lovely condo with desert views, on site golf, heated pool, & fitness center

Thank you for bringing this to our attention. We are very sorry for the inconvenience and embarrassment you experienced at the gate. That is certainly not the arrival experience we want for our guests. The required paperwork and authorization were sent as usual before your arrival. We believe there may have been security training taking place around that time, which, unfortunately, may have contributed to the confusion. We understand how frustrating and avoidable this situation felt, and we truly apologize for the delay it caused. Thank you for your patience, and we appreciate you letting us know.

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

"Thank you for sharing your experience with us, Sheryl. I’m delighted to hear that you loved the location and enjoyed the beautiful views, as well as finding the home well-supplied for your needs. However, I sincerely apologize for the difficulties you encountered during check-in at the gate. I understand how frustrating it can be to experience delays, especially when it affects other guests as well. Your feedback regarding this issue is important, and I will ensure it is communicated to our team for improvement. I also regret the confusion regarding access to the pool, gym, and dining options. It’s understandable that this would be disappointing, and I apologize for any embarrassment it caused. We strive to provide clear information, and I appreciate your input on this matter. Thank you again for your feedback. We hope to have the opportunity to provide you with a smoother experience in the future."

Thank you, Carol, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!