Casa familiar en la cima de la colina en Putney, Vermont

I’m so sorry the home did not meet your expectation. A hotel night in the area is between 220-500 a night for a bed and a microwave . We charge around 150 a night for a 2 floor home with a full kitchen and 2 full bathrooms that sleep 6. I have no control over the fees that VRBO charges you. I wish I did. I would encourage you to look through the pictures that fully depict what the home looks like to manage future expectations. Happy New Year!

I’m so sorry you didn’t see them. I did share with you if you needed anything to contact me/ There’s a giant size of 250 of them in the kitchen. I wish you would have said something. Our home is right next door and you saw us outside. A quick text like we did when you wanted an early check in and check out would have avoided your disappointment in your morning coffee ritual. Please don’t ever hesitate to ask hosts for things you need. Most of us want your stay to be a good one. We don’t want to lose ratings over trivial things that can easily be fixed. It affects our business. I’m sorry you weren’t completely satisfied. As you know we provide multiple ways of having coffee. Keurig, drip, press and instant. We are big coffee drinkers too.

Hi Faye. You booked a home without a TV. It’s clearly stated in the listing. I offered you to come over and use the one in the main house. The house is certainly not in a remote area as we are 1/2 mile down the road. Please read the listing prior to booking a place. so that all your expectations are met. You never communicated with me at all even when you booked. You showed up early unannounced and you never answered my messages to you. I’m so sorry it didn’t meet your expectations. You could have contacted me or reviewed the pictures before arrival.

One of the most frustrating things for me as a host is when someone has an issue that can be easily fixable. I am so sorry. We always want people leaving our home satisfied . I asked you to please share with me if there was anything you needed and you never shared these concerns with me. I was right next door. You should not have to worry about hot water in the shower. Only after your review I was made aware of the issue and I had the plumber come. It turns out the family staying before you lowered the thermostat on the water heater because they had little children. They never told me they weee doing it and they never turned it back. It took less than 10 seconds to remedy. As far as the WiFi, you are correct. We had an issue as well and chalked it up to you all being on devices. After reading the review I had Xfinity come out and we had some water in the line from that big storm. They replaced it and we are back at top speed. Our last guest worked the whole week from the home without any episodes. Please speak up to the host next time. We want you to be comfortable and happy. Communicating this to me could have been resolved all in a day. I feel terrible I am finding out about your issues after you have long gone. I apologize.

Interesting take. What really happened was Michael booked for 4 people and paid for 4 people but cars kept coming up and there were 8 which was over the guest limit. Since the contract was broken I could have asked you to leave but was gracious enough to allow you and all the extra guests stay. If you read the listing if clearly states 4 adults and that I live on the property. People book in haste and they don’t thoroughly read the listing. The pictures alone depict the distance from my home to the guest house. Just because you don’t smoke doesn’t mean the others won’t and since we had someone with allergies arriving I wanted to remind you to remind your extra guests that there was no smoking. You violated the rules and didn’t read the listing. To add insult to injury you are lying that you were “confused “ on what to do with the towels. I sent you 2 emails before check in and during what the checkout instructions are. We don’t ask our guests to clean. We asked you to leave any used towels by the washer and that there was no need to make beds or remove linens. So disappointing that you would lie and say otherwise because you didn’t follow the rules.