Comodidad al máximo: aquí los huéspedes se sienten como en casa.
Pickleball en la propiedad
Una opción poco común: juega pickleball sin salir de la propiedad.
Vista incomparable, momentos inolvidables
A los huéspedes les gusta la ubicación por la vista panorámica.
3 habitaciones3 baños6 personas
Servicios principales
Alberca privada
Estacionamiento en la propiedad disponible
Cocina
Lavadora
Aire acondicionado
Asador
Explora la zona
Rendezvous/Deitliff, St John
Chocolate Hole
Place, Chocolate Hole
2 min en auto
Great Cruz Bay
Place, Great Cruz Bay
2 min en auto
Chocolate Hole Beach
Place, Chocolate Hole Beach
2 min en auto
Saint Thomas (STT-Cyril E. King)
Airport, Saint Thomas (STT-Cyril E. King)
60 min en auto
Habitaciones y camas
3 habitaciones (para 6 personas)
Habitación 2
1 cama Queen
Habitación 3
1 cama Queen
Habitación 4
1 cama Queen
3 baños
Baño 1
Excusado · Solo regadera
Baño 2
Excusado · Solo regadera
Baño 4
Excusado · Solo regadera
Ambientes
Deck o patio
Cobertizo o lanai
Cocina
Con balcón
Área de comedor independiente
Jardín
Área de comedor
Información de la propiedad
Villa L'Agave - Your Tropical Rendezvous Paradise
~~ Note on Utilities: Local electricity (WAPA) can be unreliable. We provide a backup generator; however, it cannot be guaranteed for extended outages exceeding 48 hours if island-wide propane shortages occur. **************************************************
~~ PLEASE NOTE THERE IS A 50% SURCHARGE FOR A 3 NIGHT STAY & 35% SURCHARGE FOR A 4 NIGHT STAY. SURCHARGE IS NOT INCLUDED IN QUOTE. *************************************************** ~~ Pricing includes the 3 bedroom/3 bathroom house. The cottage is no longer available to rent at any time... **************************************************** Base Pricing for a group/family of 4. Each additional guest $50/night **************************************************** Our Cancellation Policy: ~ If a reservation for arrival Jan - Mar is cancelled before or during Jan & end of March - there is no refund. Any other time, cancellation less than 60 days in advance of the arrival date, your deposit will be refunded. ~ If a reservation is canceled LESS THAN 30 days of the arrival date, there are no refunds. ****************************************
**Discover Your Perfect Caribbean Getaway!**
Nestled amidst stunning views of Great Cruz, Chocolate Hole, and more, our rustic Caribbean family retreat invites you to experience the perfect blend of modern luxury and old-world charm!
Step through our automatic gate into a lush tropical paradise, greeted by a stone courtyard. Alfresco dining awaits with a gas grill and picturesque seating.
With 3 bedrooms, 3 ensuite bathrooms the main house has room for everyone! Five unique dining areas, both indoor and outdoor, provide a setting for every mood.
Stay cool with air-conditioned bedrooms and enjoy the gentle tropical breezes with fans scattered throughout. You'll stay in touch with Vaya WiFi.
Relax amidst the beautiful scenery or head down the outside stone stairs (or indoor staircase) to the pool deck for a refreshing dip. The stunning pool overlooks breathtaking views!
Just a short ride away from beaches, Cruz Bay shopping, and dining, your convenience is our priority. We provide beach towels, chairs, and coolers for your beach adventures.
Let our 'On Island' family cater to your needs - from meeting you at the ferry to arranging rentals and assisting with reservations, ensuring your stay is nothing short of perfect!
Book your escape now and create unforgettable memories at our rustic Caribbean haven!
IMPORTANT NOTES: —————————
* ALL BASE RATES ARE FOR 4 PERSONS ONLY, PLEASE ADD “$50.00” EACH ADDITIONAL PERSON. * PLEASE NOTE 12.5% St. John Hotel Tax and 3% Credit Card Service Charge * $50 SURCHARGE FOR AFTER HOURS MEET&GREET (AFTER 6PM)
VILLA L’AGAVE CONTRACT ————————————— Please pay the 50% Booking Deposit. Balance due 60 days before arrival. *** Please let us know as soon as possible if there are any changes to your reservation such as: Number of people in your party. Our Villa contract must be completed & returned within 3 days of booking.
Smoking/Subletting: • The villa is non-smoking inside the property and within any screened porches. Smoking is allowed outside or on the open balcony. • Any smoke damage will be the responsibility of the guest who signs this agreement. • This lease is not transferable and a sub-lease is prohibited. Our Cancellation Policy: ~ If a reservation is cancelled MORE THAN 60 days in advance of the arrival date between Jan 1 & March 31 there are no refunds. ~ If a reservation is canceled LESS THAN 30 days of the arrival date, there are no refunds ~ If you must cancel your reservation, we require a phone call as soon as possible and notification by email. ----- Guests are responsible for having TRAVEL INSURANCE to cover Villa & Flight cancellations due to Hurricane/Weather or Illness ----- OCCUPANCY Guest agrees that no more than persons noted above shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement. CONDITION AND USE OF PROPERTY The Property is provided in “as is” condition. Rental Agent shall use its best efforts to ensure the operation of all amenities in the Property, such as internet access, satellite or cable TV access or hot tubs, fireplaces as applicable. Rental Agent shall not be held responsible for such items failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as pools, decks, and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk. Guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property. RISK OF LOSS AND INDEMNIFICATION Guest agrees that all personal property, furnishings, personal affects and other items brought into the Property by Guest or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever. Guest hereby covenants and agrees to indemnify and hold harmless Rental Agent and their agents, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorneys fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold Rental Agent harmless in all such cases. RELEASE Guest hereby waives and releases any claims against Rental Agent, the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities. Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility. This Agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and the Rental Agent. This Agreement shall be governed by the laws of The State of NY. The words “Rental Agent” and “Guest” shall include their respective heirs, successors and representatives. If any provision herein is held invalid, the remainder of the Agreement shall not be affected. Execution of a digital signature shall be deemed a valid signature. PLEASE SEE HOUSE RULES/INFORMATION
El anfitrión exige que realices lo siguiente antes del check-out:
Cargar el lavavajillas
Juntar las toallas usadas
Quitar los artículos personales y sacar la basura
Apagar las luces
Leave keys on kitchen island, turn off all AC units & turn off/check faucets & toilets to be sure there are no unreported leaks.
Si no sigues todas estas instrucciones, podrías recibir una opinión negativa por parte del anfitrión.
Please note - you must fill in, sign and return our attached Contract within 72 hrs or your booking isn't complete and will be cancelled
Our contract must be returned within 72 hours of booking or your booking will be cancelled. Our contract has a list of House Rules for review.
We urge guests to buy travel insurance - we do not refund.
Información importante
Información importante
No. de propiedad: 615472vb
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrían no ser adecuados para niños; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.
Información de la zona
Saint John
Esta villa se encuentra en la zona centro y cerca de la playa, en Saint John. La belleza natural de la zona puede apreciarse en Parque Nacional de las Islas Vírgenes y Playa de Cruz Bay. Las actividades como kayaks y buceo ofrecen una gran oportunidad de disfrutar del agua y, si buscas un poco de adrenalina, puedes hacer paseos a caballo y tours ecológicos en los alrededores.
Santo Tomás ( SPB-St. Thomas Seaplane Base) - 61 min en auto
Restaurantes
Skinny Legs - A 26 min en auto
Tarpon’s Table - A 43 min en auto
Duffy's Love Shack - A 43 min en auto
Shambles - A 8 min en auto
The Ritz-Carlton, St. Thomas - A 77 min en auto
Preguntas frecuentes
¿Hay alberca en Villa L'Agave - Your Tropical Rendezvous Paradise?
Sí, la propiedad cuenta con alberca.
¿Cuánto cuesta hospedarse en Villa L'Agave - Your Tropical Rendezvous Paradise?
Al 16 ago. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Villa L'Agave - Your Tropical Rendezvous Paradise el 18 ago. 2026 serán a partir de $9,363 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.
¿Villa L'Agave - Your Tropical Rendezvous Paradise acepta mascotas?
No, la propiedad no acepta mascotas.
¿Cuánto cuesta el estacionamiento en Villa L'Agave - Your Tropical Rendezvous Paradise?
Hay estacionamiento disponible en la propiedad.
¿A qué hora es el check-in en Villa L'Agave - Your Tropical Rendezvous Paradise?
Hora de inicio de check-in: 15:00.
¿A qué hora es el check-out en Villa L'Agave - Your Tropical Rendezvous Paradise?
El check-out es a las 10:00.
¿Dónde se encuentra Villa L'Agave - Your Tropical Rendezvous Paradise?
Esta villa se encuentra en el centro de Saint John, a 1.2 km de Rendezvous Bay y a 3.2 km de Parque Nacional de las Islas Vírgenes. Chocolate Hole y Chocolate Hole Beach también se encuentran a 2 km (1 mi).
Opiniones
9.8
Excepcional
Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Puntuación de 10, es decir, Excelente. Basada en 78 de 84 opiniones
10 - Excelente
78
Puntuación de 8, es decir, Bueno. Basada en 3 de 84 opiniones
8 - Bueno
3
Puntuación de 6, es decir, Aceptable. Basada en 1 de 84 opiniones
6 - Aceptable
1
Puntuación de 4, es decir, Malo. Basada en 2 de 84 opiniones
4 - Malo
2
Puntuación de 2, es decir, Terrible. Basada en 0 de 84 opiniones
2 - Terrible
0
9.8/10
Limpieza
10/10
Condiciones de la propiedad
9.6/10
Check-in
9.8/10
Comunicación
9.6/10
Ubicación
9.8/10
Veracidad del anuncio
Opiniones
Opinión verificada
10/10 Excelente
Stacy M.
27 may. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
The property was beautiful and well stocked with all the necessities. Great for 3 couples or a family.
Stacy M.
Se hospedó 5 noches en mayo de 2026
Opinión verificada
10/10 Excelente
Chris P.
2 abr. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful view with all the amenities available. Pool was perfect after a day of hiking and snorkeling
Chris P.
Se hospedó 5 noches en marzo de 2026
Opinión verificada
10/10 Excelente
Amy C.
16 abr. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Villa L'Agave was the perfect home for our girls' trip! The views were gorgeous, the home was beautiful with comfort in every space - indoor and out! The pool was very nice and clean.
Amy C.
Se hospedó 7 noches en abril de 2026
Opinión verificada
10/10 Excelente
Barbara G.
28 mar. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
The view is absolutely gorgeous. We loved sitting on the balcony enjoying such a breathtaking vista. The house is comfortable and well appointed. We were three couples and had ample space. The beach chairs/cooler were a wonderful bonus. We highly recommend this villa.
Barbara G.
Se hospedó 8 noches en febrero de 2026
Opinión verificada
8/10 Buena
Patty O.
10 feb. 2026
Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio
The host was welcoming and responsive to our concerns.
Patty O.
Se hospedó 7 noches en enero de 2026
Opinión verificada
10/10 Excelente
Unspecified J.
13 feb. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful property with nice finishes. Everything was great, with lots of extras. Our host was very sweet. Diveway was a little tricky when wet.We really enjoyed our stay
Unspecified J.
Se hospedó 5 noches en febrero de 2026
Opinión verificada
10/10 Excelente
Andrew W.
18 jul. 2024
Le gustó: Limpieza, check-in, comunicación y ubicación
Family Getaway
We love St. John and all that the island has to offer. Great views, great beaches, and great food.
Andrew W.
Se hospedó 6 noches en julio de 2024
Opinión verificada
10/10 Excelente
chad d.
31 may. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great Villa!
L’Agave was perfect for my friends and family. Extremely comfortable villa with an amazing view. I would definitely stay here again and recommend it highly
chad d.
Se hospedó 3 noches en mayo de 2025
Opinión verificada
10/10 Excelente
mary V.
23 feb. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful
The property was very beautiful and close to everything.
mary V.
Se hospedó 6 noches en febrero de 2025
Opinión verificada
10/10 Excelente
Bradley S.
26 jun. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Fantastic
Loved this place for our trip to St John. Excellent property with more than enough space for our family of 4. Def liked having on-site washer and dryer. Was a great starting point for all of our St John adventures. Would book again.
Bradley S.
Se hospedó 3 noches en junio de 2025
Opinión verificada
10/10 Excelente
Rob S.
11 feb. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great place
Xx
Rob S.
Se hospedó 5 noches en enero de 2024
Opinión verificada
10/10 Excelente
Ryan L.
27 jun. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great home away from home in paradise
Beautiful views, great little pool, good central location not too far from north shore beaches and Cruz Bay. Good AC in bedrooms and cottage. The hosts were responsive and helpful.
Ryan L.
Se hospedó 5 noches en junio de 2024
Opinión verificada
10/10 Excelente
Scott P.
3 abr. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Superb views!
Gorgeous views from this well kept, clean home. Great communication and easy check in. Already looking forward to our next trip to St. John.
Scott P.
Se hospedó 4 noches en marzo de 2023
Opinión archivada
10/10 Excelente
Megan W.
22 mar. 2017
Comfortable, amazing view and great management
We loved our stay. From the first step on the island being greeted by Craig to the last day and the ease of checking out. All the beds were comfortable. The AC in the bedrooms was great and the view was unbelievable. It was convienent to town and had great amenities. When we come back we will definitely stay at this property again!
Megan W.
Se hospedó 7 noches en febrero de 2017
Respuesta de VrboOwner, el 31 mar. 2020
Thank you Megan!
We appreciate when our guests take the time to write a review. We are always so very excited when our guests have an amazing visit to St John!
We will let Craig and all of the Crandall team know how happy you were with your St John Vacation.....
We look forward to extending our '10% returning guest discount' on your next visit!
Kind Regards,
Max & Stephanie Annise
Opinión verificada
10/10 Excelente
Caroline M.
18 may. 2021
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Paradise
Beautiful property with all the small things and big things that made our vacation perfect! Thank you Stephanie and Max for sharing your place! Appreciated the Jeep rental!
Caroline M.
Se hospedó 6 noches en mayo de 2021
Respuesta de VrboOwner, el 19 may. 2021
We are so thrilled you enjoyed your stay at Villa L'Agave, your St. John Vacation and the use of our Jeep!
Opinión verificada
10/10 Excelente
Christopher J.
10 jul. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Villa L'Agave was awesome!
The owners and property managers were great to work with and very patient with us. We had a lot going on for this vacation and they were very helpful every step of the way. Very responsive to any inquiry. The villa is beautiful and was certainly a home away from home. Highly recommend!
Christopher J.
Se hospedó 4 noches en junio de 2024
Opinión verificada
10/10 Excelente
Alec G.
14 jul. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Amazing escape!
The house while a bit of a drive off the beach was amazing! Incredibly well maintained and clean. It had an utterly stunning view and accommodated 8 people with ease. The pool was perfect for relaxing in and everything on the island was well within reach.
Alec G.
Se hospedó 4 noches en abril de 2023
Opinión verificada
10/10 Excelente
Pattie D.
24 mar. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Villa L’Agave
We loved this house! Everything was very clean. The pool was so nice after a day at the beach and the view from the pool was amazing. There’s a pomegranate tree in the yard and if you’re brave enough to scale down the hill and pick one they are delicious!
Pattie D.
Se hospedó 4 noches en marzo de 2023
Opinión verificada
10/10 Excelente
Sean H.
8 feb. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Winterbreak
We had a wonderful week at the villa. Very comfortable home with beautiful grounds. Absolutely no complaints.
Views are stunning,,Every amenity you could need is there. Property managers Jay and Lucia are outstanding.
Sean H.
Se hospedó 7 noches en febrero de 2024
Opinión verificada
10/10 Excelente
Ellen P.
27 ene. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Beautiful property with everything you need
L'Agave gave our group a great week with wonderful memories. The view is second to none, it was great to relax by the pool after coming home from the beach, and the well stocked kitchen had everything we needed for cooking. We ate out most nights but grilled in one night and had a great time. The owner was very responsive to questions.
Ellen P.
Se hospedó 5 noches en enero de 2023
Opinión verificada
10/10 Excelente
Sean W.
18 feb. 2020
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Wedding Stay
This home was perfect for our wedding. The property manager met us at the ferry and checked us in. The house was in great condition and the infinity pool was amazing. The casita on the side was perfect for us as a wedding couple while the rest of the family stayed in the main house. I definitely recommend this VRBO!
Sean W.
Se hospedó 4 noches en enero de 2020
Opinión verificada
10/10 Excelente
amy f.
26 jul. 2023
Le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
Beautiful
The home was exactly as expected. Clean, well stocked with amazing views. There were 5 of us and it was so comfortable with plenty of room. The pool, patio and upper porch were all great places to hang out. Location was good to get into town and to the incredible beaches. Would highly recommend this property. I will stay here again if I come back to St. John.
amy f.
Se hospedó 5 noches en julio de 2023
Opinión verificada
8/10 Buena
Kathy J.
18 dic. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
First time to St John’s
Had a lovely trip over Thanksgiving. Being older & less adventurous, I was very glad my brother was along to help us navigate the island & drive. We ate dinner out every night - each meal was awesome including Thanksgiving - traditional meal at Restaurant 1864!!
House worked out well for us. Host were attentive especially when AC didn’t work in one bedroom.
Kathy J.
Se hospedó 5 noches en noviembre de 2023
Opinión verificada
6/10 Aceptable
Ted K.
2 jun. 2025
No le gustó: Ubicación
Beautiful view and nice pool. Full kitchen- well stocked. Several issues with no AC living areas.
The home needs repairs to the main door, entrance electric gate and ceiling fans
Ted K.
Se hospedó 6 noches en mayo de 2025
Respuesta de VrboOwner, el 16 jun. 2025
Dear Ted
Thank you so much for choosing to spend your vacation with us at Villa L'Agave! We agree that the views are gorgeous, our pool is refreshing & our kitchen is well stocked - our guests appreciate & enjoy these features!
Management enjoyed greeting & hosting you! They noted upon your arrival the gate would remain in its open position while a part was being shipped from the mainland. Thus we are at a loss to understand how this affected your stay negatively?
Upon check out, management confirmed (& reconfirmed before writing this) that all fans & the front door were all in working order & have been before, during & after your stay. If there were issues affecting your stay why didn't you reach out?
As the owners of the home, we are surprised that your rating is three stars based on the open gate. (Not to mention ceiling fans and entrance door that work -& worked - during your & subsequent guest's stay) While we would have tremendously appreciated feedback during your stay regarding the above, we still appreciate you letting us know. We strive to make every guest's experience beautiful and memorable.
While we try to make sure that everything functions properly before a guest checks in & if anything comes up, you & all of our guests are aware there is a team on island ready to assist with any questions or concerns. Once alerted to an issue, they act as fast as possible to correct and repair. We must again wonder why you didn't reach out to management during your stay?
It is unfortunate you chose to ignore (& then base your rating) on our island home having no AC on the first floor living area. The home is a true St Johnian island home meaning it was constructed to withstand hurricanes by having an open-air construction. We clearly note only bedrooms have AC for this very reason.
We sincerely hope future guests read our response to your unfortunate & unfair review.
Regards,
Max & Stephanie
Opinión verificada
4/10 Mala
Bruce B.
11 mar. 2026
No le gustó: Limpieza, comunicación, ubicación
The view and pool area are nice and as pictured. Overall upkeep and condition could be better. Had no hot water for first 2.5 days with only a “sorry”. (Not even a follow up after the new hot water heater was installed.) This unit is on very busy and loud main road with a very steep and challenging drive - overall stressful along with the nearby construction site. Unfortunately, the lack of concern & consideration put a damper on the week. Thought we might receive a “thanks- hope you enjoyed it” upon check-out, but got nothing. We expected more with this host’s rating I guess. We’ll look elsewhere next time.
Bruce B.
Se hospedó 8 noches en marzo de 2026
Respuesta de VrboOwner, el 21 mar. 2026
We would like to begin by thanking you for your feedback. We take every guest's experience seriously as we strive to ensure that our guests have a beautiful and relaxing time while vacationing with us.
As long-time hosts on St. John, we would like to address every aspect of your feedback providing accurate details and context. Regarding our communication, we text guests a welcome the day after check-in. We were surprised that over 18 hours had passed before you notified anyone that there was no hot water. Once reported, management was able to have a licensed plumber and electrician on-site to diagnose the situation within a couple of hours.
While the issue was a busted heating element, the owners chose to invest in an entirely new water heater to ensure the remainder of your stay was worry-free. The plumber successfully installed the new unit by the following morning. Items break & resolving a major utility issue within 24 hours of diagnosis is a HUGE accomplishment on St. John, and we are proud of the speed with which our team acted to minimize your inconvenience. And you received text updates.
You complained about the pool not working, so the pool company arrived immediately & confirmed our pool was fine, & on a timer. Again, you received a text update.
As to our home's location, St John is filled with hills & most homes are located on hillsides. Guests who read about where they vacation & about St John, know the island has no true 'main road' and many hills.
Finally, we had to file a claim for damaged property upon your check out.
We appreciate the opportunity to clarify the heroic efforts owners & management took to address your comfort. All the best with your future travels.
Acerca del anfitrión
Anfitrión: Stephanie Annise
We have been travelling to St John for over 35 years. We love to get away and unplug from our busy daily routines. During our travels and time on St John we have searched for a home that combines both old European and Caribbean charm.
Por qué eligió esta propiedad
When we saw Villa L'Agave we knew we had found what we had been looking for! Come enjoy the amazing views, the Island's plants and animals, the convenient and private location and everything St John has to offer!!!!!
Qué distingue a esta propiedad
Our 'On Island' team makes it easy and convenient for you to stock the refrigerator for your arrival, set up rentals of everything from Jeeps to hikes to snorkel equipment! We look forward to helping you have your best vacation ever!
Idiomas:
inglés
Anfitrión Premium
Se distingue por ofrecer una buena experiencia a sus huéspedes