Cozy & Bright Family Fun w/ Pool Table

Hi Sherry! Thank you for taking the time to leave us with your thoughts. We are so sorry to hear that you had to call multiple times to have the garbage picked up and that the service was not up to your expectations. Please know that we take such issues seriously and will address them with our team to ensure a better experience for our future guests. Otherwise we are glad to hear that the location was optimal and we hope you will consider staying with us again. Madison, Railey Vacations

Thank you for bringing this to our attention. We are truly sorry for the condition of the home upon your arrival and can understand how frustrating it must have been to spend your first evening waiting for housekeeping and then doing laundry until 2am. We appreciate you contacting us right away so we could send housekeeping back to address the issue, but we recognize that this still disrupted your first night. We are also reviewing your notes regarding the pool table and the damaged sofa with our maintenance team to ensure these items are repaired or replaced promptly. Your experience is not reflective of our expectations, and we are taking this seriously with both our housekeeping and inspection teams. Thank you again for your feedback — it helps us improve, and we truly regret the impact this had on your stay. Madison, Railey Vacations

Thanks for the review!