Casa Noemí 4+2, Emma Villas

Dear Guest, thank you very much for your wonderful review and for sharing your experience at Casa Noemi 4 2. We are delighted to hear that you found the property beautiful and appreciated the easy check-in process, as well as its convenient location close to the beach and main road in Positano. It is especially rewarding to know that communication with Julie was smooth and that her prompt responses and availability helped make your stay even more enjoyable. Your recommendation mean a great deal to us. Kind regards, Emma Villas Team

Dear Guest, thank you very much for your review and for awarding Casa Noemi a perfect 10/10 rating following your stay. We are delighted to hear that you found the condo clean, very homey, and perfectly positioned close to town. It is wonderful to know that you enjoyed relaxing on the amazing patio with Aperol spritzes and cards every evening, and that our property manager provided outstanding support by arranging porter assistance for your luggage. Thank you for choosing Emma Villas. Kind regards, Emma Villas Team

Dear Guest, thank you very much for your detailed review and for sharing your experience at Casa Noemi 4 2. We are delighted to hear that you enjoyed the beautiful property, its excellent location, and the wonderful views, and that Julie's attentiveness and prompt assistance contributed positively to your stay. We will be pleased to share your kind words with her. We also sincerely appreciate your constructive comments regarding the nearby evening music, the access to the beach area, and the layout of the master bedroom. We understand how helpful it is for guests to have clear information about these aspects when planning their stay, and we will take your feedback into consideration to ensure that the property details provide as complete an overview as possible. Thank you once again for choosing Emma Villas and for your valuable feedback. Kind regards, Emma Villas Team

Dear Guest, thank you very much for your wonderful review. We are delighted to hear that your honeymoon stay was exceptional and that the villa was your favourite during your trip to Italy. It is great to know that you enjoyed the beautiful sea views, the hospitality of the hostess, and the convenience of the location and nearby restaurants. We truly appreciate your kind words! Kind regards, Emma Villas Team

Dear Guest, Thank you so much for your kind comment and nice words about Julie. We are so pleased to read that you fully enjoyed your time at the apartment and we hope that you’ll be back soon. We remain at disposal and look forward your next holiday in Italy! Emma Villas staff

Dear Doug Trott, thank you very much for your comment, it's very much appreciated. In the description of interiors you may find that in order to get to the master bedroom you need to walk through the twin room but we'll try to make clearer in order to avoid misunderstanding. We really hope you could be our guest again and remain at your disposal for further assistance. Kind regards

Dear Janet, thank you for your fantastic feedback! We are very glad that you enjoyed your stay at Casa Noemi and you've appreciated its beautiful panoramic view, its position, the outdoor areas and Mrs Julie, the lovely property responsible! We wish to thank you for your precious cooperation and we hope to host you again in this amazing villa or choose another of our gorgeous properties all over Italy in the next future! We are at your complete disposal. Emma Villas Tour Operator

Dear Susan, Your feedback is very much appreciated and we’ll be honored to have you as our guests again! We’re happy to read that the booking procedure was smooth and customer service on site was efficient and careful. We love the fact that you enjoyed the terrace, view and house equipment in general. The idea not to lock the terrace door was very good and we thank you for this hint, this would be of help to other guests as well. We hope you’ll return very soon and we remain at full disposal to assist you with your next reservation. Warm regards Emma Villas staff

Dear Guest, we are truly sorry that your stay did not meet your expectations and that you remain dissatisfied with the way the situation was handled. We would, however, like to clarify a few points for the benefit of future readers. The technical issue affecting the hot water system was completely unforeseen and was reported immediately to the property owner, who arranged for technical assistance without delay. Unfortunately, despite every effort, the repair could not be completed as quickly as everyone had hoped. To avoid asking you and your family to relocate during your holiday, an alternative apartment located just a few meters from the villa was made available immediately. This apartment provided fully functioning bathrooms with hot water, as well as additional living space, including a bedroom, at no extra cost. While we understand that this was not the same as having full use of the villa's facilities, it was the fastest and least disruptive solution available at the time. Regarding communication, contacting guests via WhatsApp is a common practice used by many property managers to provide faster assistance during a stay. At no point was this intended to avoid the VRBO platform or to prevent you from reporting the issue through their system. We would also like to clarify that the tourist tax and waste disposal fee were not "made up" after your complaint. These are standard charges applicable to the booking, and both were waived as a gesture of goodwill. In addition, we offered a further €100 compensation, on top of absorbing the cost of the alternative accommodation provided throughout your stay. With regard to our request for your bank details, this was simply because a bank transfer is our standard procedure when issuing a monetary refund. There was absolutely no other intention behind this request. If you would prefer to receive the reimbursement through a different payment method, we would be happy to accommodate your preference, where possible. We fully appreciate that the inconvenience affected your holiday, and we sincerely regret that we were unable to restore the hot water at the villa sooner. Nevertheless, we remain confident that both the property owner and our team acted promptly, transparently, and in good faith throughout the entire situation, making every reasonable effort to minimize the disruption. We once again apologize for the inconvenience and wish you and your family all the best. Kind regards, Emma Villas Team