Casa di Cetta -luxurious period apartment in the historic center

Grazie Carolina e’ stato un piacere ospitarti . Speriamo di rivederti presto

Hello Bruce, I am vehemently sorry that he was not satisfied. But I would like to clarify a few things: the apartment is in the historic center (and this is one of its best advantages) and access is particular given the presence of limited transit areas. She had difficulty reading the navigator but Toni was with her on the phone for 30 minutes guiding him to his destination. It can happen, but none of the other guests I have received over the years have had any problems. I'm sorry that the furniture was not to his taste (it was visible from the photos) but the furniture is not old but of fine Sicilian antiques of the late 800,. There is a lot of difference!! I'm sorry that I found something not working but it doesn't specify what .... Saying that would help me improve the service. But perhaps he is referring to the dishwasher that he thought was not working while in reality, as ascertained by Toni promptly intervened, you had not understood how to turn it on? Conversely, it is not acceptable to claim to have towels and bed linen changed free of charge every day for all 5 guests. This service, typical of a 4/5 star hotel, is not to be expected in a house rented for short stays, also because it has a cost that you were not willing to bear. But despite this, you have been politely told that you have improperly used all the linen in the house, changing it every day, without being authorized to do so. But above all you have left the house in very bad condition, totally in disorder, dirty and smelly, invaded by ants because you have not taken care to throw away the garbage that has remained to macerate for all the days of your stay.

Here’s the translation of your sentence: “The issue is that you have only paid the first installment of the stay and not the balance. Despite multiple attempts by VRBO and Toni to contact you, you never responded, and you still owe €358.” It’s not honest!!

Buongiorno Hélène è stato un vero piacere ospitarvi , siete proprio una famiglia modello e spero di rivedervi ancora. Hélenè e la sua famiglia sono delle persone gentili, educate e simpatiche che hanno lasciato l'appartamento in ordine e in buone condizioni . Raccomando vivamente la famiglia Devoucoux-Lacaze. Alla prossima !