The 3 bedrooms upstairs share 1 bathroom which is not ideal, and we found the bedding situation to be very uncomfortable. There are 2 twin beds covered by a plastic wrap with large holes. The plastic wrap refracts the heat from your body making you hot and crinkles as you move. We took this wrap off as it was so uncomfortable to find both beds were covered in pee stains. The twin beds creak loudly when you turn, we ended up having to take the beds off the frames and sleep on them on the floor. The "queen" is a full-size bed, 2 adults complained of bed bugs after sleeping on it and had physical markings on their bodies the next morning. After that, we no longer used that bed. We used the downstairs couch and felt bugs there too. The bunk bed has a hard frame, which the adult sleeping on bruised the top of her foot badly on, from accidentally kicking it in her sleep at night.
The house was ill kept and maintained. Issues included; the washer made a horrific sound while washing/spinning that was so loud it echoed through the entire villa and we couldn't use it. There was a bucket under the kitchen sink collecting water, the upstairs bathroom has/had water leaking from the roof and it has visibly damaged the dry wall and was haphazardly fixed and mold remediation was not done. The oven was not working, and we were asked to meet with someone to fix it on our vacation.
The location is great, but if you can't sleep it's not worth it, we ended our trip a day early. Bay Forest is awesome, I would recommend a different house in the same community.
As a final note regarding customer service, I discussed my feedback with Kim, who went so far to say I was trying to “extort” her family. I generally find that if you pay for something and then have a bad experience, you let that vendor know and they try to do something to make the situation better. Kim classifies this as “extortion”. None the less, they did nothing to make the situation better. They claim I’ve made everything up and they inspected the beds with their eyes and there are 100% sure it’s not a problem. They said everything I am saying is lies, so I would recommend if you have an issue just write it in the review and don’t waste your time trying to communicate with them. Kim also has no authority to do anything, it’s her father’s place and he calls the shots.
I want to warn other travelers as I wish I had been able to see this feedback when I was trying to decide.