Unhygienic and dirty conditions during a pandemic
• Arrived to find feces in toilet as well as what looked like the contents of a dirty mopping bucket
• Hair on the toilet seat
• Hair all over the bathtub
• Brown stains on several light switches
• Hair all over bathroom counter top and floor
• Bedding with hair
• Hair on apron in kitchen drawer
• Dirty barbeque; dripping tray full of grease of food residue
• Crumbs in dishes including platter on counter
• Numerous common surfaces that once cleaned by us showed, black, brown, or pinkish residue evidencing that they had not been cleaned or cleaned properly in a long time
• Cobwebs on lampshades and in other places
• Dead bugs
Facilities not as advertised
• No wifi for half our stay despite hosts knowing this was an issue from previous guests; despite our requests for wifi prior to confirming booking; and despite repeated emails and phone calls to the hosts for 4 days; the owners finally sent family members to come by and it took them as few minutes to fix the issue remotely by simply calling their service provider
• Broken patio umbrella so it was not possible to eat on the deck on sunny days
Unresponsive and irresponsible hosts
• The hosts did not answer our calls the evening we arrived. We first tried to call because we had difficulty locating the property in the dark and there was no response. Once we arrived, found feces in the toilet, and saw that the bathroom was filthy, we were alarmed and did not want to stay in the house considering it was a pandemic and cleanliness is of utmost importance. The standards were below what we had ever seen even pre-pandemic. There was no answer from the hosts until the next morning. They had decided to ‘go away for the weekend’ and according to them, leave the cleaning staff unsupervised for the first time.
• Our children were so disturbed that they did not want to sleep or stay in the house. As we had arrived at 10:30 p.m. and we were in a remote location without other options, we had to spend hours disinfecting the house, including cleaning the toilet and entire bathroom, kitchen, all surfaces, washing all bedding until 2 am in the morning. It was a very stressful and disturbing experience.
• The property owners have refused to return the full cleaning fee or provide compensation for stay that was not as advertised.
• Our family has a 5 star rating with other rental companies.