2 Blocks to Skiing & MTB: Angel Fire Condo

Thank you for your feedback, and we’re glad communication stood out. I’m sorry some aspects didn’t meet your expectations. The condo’s layout and condition are reflected in the listing, but we understand preferences vary. We wish we had heard from you during your stay about the appliances, as we would have addressed this right away. We’ve since confirmed everything is working properly and appreciate your input as we continue improving the guest experience.

Hi Dusty, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following: - Thank you for choosing to stay in my Angel Fire, New Mexico condominium and leaving a review, as guest feedback is vitally important to the success of my vacation rental business. - I'm genuinely sorry to hear about the cleanliness issues you encountered during your stay. This does not meet the high standards I aim to provide for my guests. I wish you had reached out during your stay, as we would have been more than happy to address these concerns promptly and ensure your comfort. - Rest assured, we are taking immediate steps to rectify the cleaning issues you mentioned. Your feedback will be instrumental in helping us enhance our services for future guests. Once again, thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced during your stay. We hope you'll give us another opportunity to host you and provide you with a more enjoyable experience.

We want our guests to feel supported and well-informed throughout their stay, and we appreciate you sharing your experience. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We did not receive messages through VRBO but did share our direct cell numbers by email so communication could happen more quickly, and we remained in constant contact by phone and text throughout the stay, even during the Christmas holiday.- When the refrigerator was found to not be cooling properly on the day of arrival, we contacted a repair technician immediately. A part had to be ordered, which took longer than usual due to the holiday.- We communicated updates as soon as we had them so you knew what to expect, and we’re sorry for the inconvenience this caused during your trip.- To help in the meantime, a cooler with ice was provided, a small refrigerator was delivered, and the full repair was completed toward the end of the stay.Thanks for taking the time to leave your review.

Hi Adrienne, the right vacation property is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:– The condo was professionally photographed, with square footage listed to set appropriate expectations. The bunk bed room is accurately shown and includes a quiet sitting area with two chairs and a small table. The listing also shows the microwave and specifies guest access to two parking spots in the lot, along with the distance to the ski base. We recently replaced the leather loveseat with two upholstered chairs, maintaining the same seating capacity. A photoshoot is planned this Spring to capture the update.– The dishwasher, washing machine, and TV have all been tested and are functioning properly. The washing machine has multiple settings, and we provide a detailed welcome book and are available for questions.– We provided an industry-standard refund for the cleanliness issue you experienced, coached the cleaning team, and took steps to ensure it doesn't happen again.The homeowner takes great pride in creating a welcoming environment for guests. We’ll continue working together to ensure a positive experience for all future visitors.

Hi Cara, we're glad that you enjoyed the wonderful updates to the house! The homeowners were sorry to hear that you found the couches uncomfortable. They are brand new couches with soft cushions that some people may not like. Pillows have been removed due to COVID, as they are difficult to clean between guests. We hope you had a great time in Angel Fire!