Just The Two of Us Couples Cabin/ Walk to Zoo/Ski/Hiking

Thank you for bringing this to our attention. We apologize for the concern and will forward this to our maintenance team for inspection and cleaning to ensure everything is safe and in proper working condition. We appreciate your feedback and will use it to help provide a better experience for future guests.

Thanks Mitchell! We are honored to host you and look forward to many more wonderful trips!

Thank you for your review, Dylan! We're so glad you and your girlfriend enjoyed the cozy cabin and had a great winter weekend getaway. We hope to host you again soon!

Thank you, David! We're so glad you enjoyed the cozy and roomy cabin, and that it had everything you needed for your stay. We'd love to have you back anytime!

Thank you for the fantastic review! We're so happy to hear you enjoyed the cabin, the great location, and the perfect jacuzzi. It’s also wonderful to know our communication and property upkeep made your stay even better. We’d love to host you again at Big Bear Vacations!

Thank you so much for the kind words! We’re thrilled to hear you enjoyed the cabin and found it perfect for your stay. We hope to welcome you back again soon!

We are incredibly grateful that you took the time out to leave us a 5-star review. The team at Big Bear Vacations is thrilled that you were able to take advantage of the great location that our property Just The Two of Us offers and enjoy the wonderful scenery that Big Bear has to offer. We hope to see you again soonest!

Thank you so much for sharing your kind review! Our team strives for excellence in every stay for our guests and we are so happy to hear that your experience with us was wonderful. We take all feedback to heart and have noted your feedback for improvements. Hope to see you again!

Thank you so much Steffanie! Our team hopes to host you again!

We're glad to hear that your stay was relaxing. Providing a peaceful and rejuvenating experience is important to us. Thank you for choosing Big Bear Vacations, and we hope to have the opportunity to welcome you back for another relaxing stay in the future!

So glad the two of you enjoyed Just the Two Of Us for your couple's getaway Melissa! Our team takes pride in being able to provide such a top notch experience for you and we thank you for sharing your kind review. Hope to see you again soon for another great visit!

Thank you for choosing Big Bear Vacations and for rating us. We are so pleased to hear you found your stay at Just The Two of Us to your liking. We look forward to seeing you again soon.

Thank you for choosing to stay with Big Bear Vacations. Our team is thrilled that your group was able to take advantage of the great location and amenities that our property Just The Two of Us offers. We hope to see you again in the soonest time!

Thank you for sharing your wonderful experience at our cabin! We're thrilled to hear that you had a great stay and enjoyed the rustic decor, hot tub, and fireplace. We appreciate your kind recommendation and we look forward to welcoming you back again soon!

We're happy to see that you had a 5-Star experience at Just The Two of Us, Andrea. Thank you so much for sharing your kind review. Our Big Bear Vacations team is looking forward to the opportunity to host you all again!

Thank you so much for sharing your review with us and again we are deeply sorry to hear that our home was not up to par for your visit. We have noted your feedback for future improvements and truly hope to have the opportunity to host you again for a much better visit.

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience was frustrating and disappointing, especially since the hot tub was one of the main reasons you chose the property. Regarding the hot tub, we understand how upsetting it must have been to arrive expecting that amenity and then receive conflicting information. That confusion is not acceptable, and we sincerely apologize for the inconsistency in communication. We are reviewing the listing details across platforms to ensure accuracy and prevent this type of misunderstanding in the future. We also regret that the rental agreement process felt difficult and impersonal. Our verification steps are in place for security purposes, but they should never feel hostile or overly burdensome. Your comments about the in-home experience — scattered instructions, hard-to-find Wi-Fi information, and the overall tone of signage — are appreciated. Presentation and organization matter, and we understand how those details contribute to whether a stay feels welcoming or not. This feedback has been shared internally so we can improve clarity, communication, and overall guest experience. While we’re glad the towel supply met your needs, we sincerely regret that the overall stay did not reflect the positive ratings you expected. We appreciate you bringing these concerns to our attention, as they help us identify where improvements are needed.

Thank you for taking a moment to rate your Big Bear Vacations experience. We are so pleased to hear you found your stay at Just The Two of Us to your liking. We always aim to deliver a great experience, and we apologize for any inconvenience you may have experienced. The City of Big Bear Lake has regulations and rules that the host and guest must follow, such as doing a face-to-face check-in; we apologize if this impacted your stay. Your review means a lot to us. Thank you for choosing us and our team is looking forward to hosting you again soon.

We are so grateful for your 5-star review, Jason. Your review means a lot to us. Thank you for choosing Big Bear Vacations. Our team is looking forward to the opportunity to host you again!

Thank you so very much for sharing your kind review with us Carlos! Our team is so happy to hear that you enjoyed your visit and we are looking forward to hosting you again!

Thanks so much for sharing your kind review with us! Our team is so happy to hear of your wonderful experience here in the mountains. We are all looking forward to hosting you again!

Thank you so much for your kind review Linda! We are so glad that Courtney was able to assist you in a beautiful beginning to a memorable visit! Our entire team is looking forward to hosting you again soon!

Thank you Andrea! We hope to host you again soon!!