Palm Springs Retreat w/ Pool Access, Near Downtown

Hi Janet, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:- Thank you for your feedback. I’m sorry to hear that your stay did not meet your expectations.- I take cleanliness and comfort very seriously and have been using the same cleaning team for the five years I’ve been hosting guests at this condo. Many previous guests have complimented the cleanliness of the space, and I personally inspected it after your stay. However, I understand everyone’s standards and expectations can vary, and I want all my guests to feel comfortable.- You mentioned concerns five days into your stay, and I addressed each one promptly, offering both a partial refund if you preferred to check out early and an additional cleaning at no charge. The team returned to thoroughly clean and refresh the space, but I understand this didn’t fully resolve your concerns.- It's important to note, the “pee” stain, is actually a small, permanent rust mark near the toilet paper holder that’s been there since I purchased the condo. No other guests have mentioned it, but I’m sorry it affected your experience.- As for the towels, I provide four bath towels for two guests, which is typically sufficient, but there is a washer and dryer available for additional convenience.Again, I appreciate the opportunity to improve, and I’m always available to address any questions or concerns during a stay.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.