Chic Waikoloa Condo w/ Lanai + Complex Pools!

Hi Kris, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We apologize for the issue during the check-in process and while we provide that information in the pre-stay email with complete instructions to access the code, in error the wrong access code was provided by the Guest Contact, and that communication fell short. We have addressed this with the guest contact to ensure that this issue does not recur for future travelers -We strive to make our house as comfortable as possible for our guests, our local concierge manager ensured that the sheets were on the bed and the comforter was in the sofa ottoman and the pillows were in the drawer underneath attached to the Murphy bed -If you had any questions we wish you would have let us know so that we can address any concerns quickly for a most comfortable stay -You let us know about the blinds, shower door, and master sink not draining properly, we attempted to address the issue immediately, and we would have been more than happy to resolve this issue during your stay. however, this was declined by your group -Regarding the blinds, we had a maintenance check after your stay, and to be used precisely they need to be released and lowered, The ceiling fans and remote are working it shouldn't be a concern for future guests -The property is treated quarterly by pest control to keep the area maintained to ensure a clean, comfortable, and great environment -Based on your feedback we will be updating the Welcome book to add instructions for the air conditioner and the comforter location for the Murphy bed so we can continue to improve for future guests -All the concerns with the home have been addressed and is working properly, so we can ensure our high standards are being met and exceeded -Our goal is to ensure that every guest who stays in our home has a great experience and we endeavor to be very responsive to anything that comes up! We are accustomed to providing a 5-star experience for all of our guests and making your time at our home the best it can be. We're confident that we will continue to do so moving forward!