Downtown Jacksonville Studio w/ City Views!

Hi Lisa, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- While this is the first time we've heard of this issue, we'll certainly explore the possibility of acquiring a mattress topper to enhance the comfort of our guests. - Our listing photos accurately portray both the interior and exterior of the building. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Abir, we want our guests to arrive at a vacation home that’s 100% ready for their stay, so we appreciate you pointing out where we missed the mark. We followed up with the homeowner after reading your review, and they wanted to share the following: - We’ll make sure hand soap, paper towels, garbage bags, and a clean dish scrubber are available and easy to find for future guests. - There is a trash can in the unit, but it may not have been in a visible spot, we’re relocating it so it’s easier to find. - We’ll test the TV remote and replace it if needed so guests can easily adjust the volume and change channels. Thanks again for your feedback as we continue to improve for future guests!