Hidden Haven in Glenelg

Dear Doug, Thank you for taking the time to leave such an extensive review. A few points we would like to address from your review. Our offices are closed over the weekends, as per our communication and staff is only available for emergencies. 1. The cleaners usually don't make up the sofa bed as often guests would like to use the sofa and it is up to the guests to pull out the sofa. 2. When you raised the issue about the uncomfortable sofa bed, you were provided with a newly purchased topper. We have not had complaints from other guests about the sofa bed, however, can understand it will be uncomfortable at your age and after you had back surgery. If we knew you had back surgery and planning on using it as a bed for a week, we would have been able to recommend a two bedroom apartment which would have been much more suitable. However, as your booking was only for two people and you booked a one bedroom apartment with the option of a sofa bed, we thought it would be for a guest to use for a night or weekend, which has been fine in the past. 3. The televisions get checked before each guests arrival. The television was found to be working once the HDMI cables that were pulled out were put back in. A member of staff bought a remote as a back up, however they found it did not need the remote replaced once the cables were remedied. No compensation was offered as your issues were addressed and remedied after you came into the office and spoke to a pregnant member of staff who was quite distressed after the way you spoke to her. We would highly recommend booking a two bedroom property for future stays to avoid a situation like this again. Sofa beds are not intended to be used as beds for long periods of time.