6/10 Aceptable
Sarah M.
28 may. 2025
Nice place
The house is very much as listed. Plenty of space and comfortable beds. There is a ton of natural light so don’t plan on sleeping in! lol. We had 2 issues. One pretty major. We arrived at 5pm on check in day only to find the house was not cleaned. They missed it. I called the after hours number and a manager called me back promptly. We had been travelling all day from across the country so I didn’t really want to leave. The cleaning crew came within 20 min and got everything ready. They did a great job. The manager offered compensation for dinner out that night but we just wanted to stay in. She said she would call back in the am and discuss compensation. She did not. I received a refund to my Vrbo account. Definitely less than I was hoping for. I asked for at least half of a nights stay as finding a rental dirty was quite stressful and frustrating. She said the Tuesday nightly rate was much lower than the other nights, hence the small amount of refund. Needless to say I am not happy with the way it was handled. While I’m sure this doesn’t happen often, I do always hope people will follow through with their word, and she did not. Second issue was ants in the kitchen-could leave no food out. Nice place to stay, but beware it is a rental company so service just isn’t that great. Also—there are A LOT of stairs. Not a problem for us but I could see that being an issue for others.
Sarah M.
Se hospedó 4 noches en mayo de 2025